Rick Minaker Email & Phone Number

An experienced IT Leader and manager who has built and refined knowledge within all aspects of a technology environment. Working in a variety of environments whether they are large enterprise, public sector, or with multiple vendors.Years of experience as a supervisor/manager with knowledge of recruiting, resourcing, development, retention, union collective bargaining agreements, and evaluating staff. Managing teams remotely, or in multiple centers both large and small. Proven experience leading global teams through time sensitive, complex operational and project challenges, while meeting client contractual commitments. Agile + Lean methodologies, ITIL, skilled with problem solving and communicating effectively with people at all levels. A solid, dependable asset who knows that technology is a people business. That it is only successful by having forged strong relationships with the teams that support it, and with the clients being served understanding their needs.

Listed skills include Service Delivery Management, It Strategy, Customer Experience, Information Technology, and 15 others.