Rick Martinez Email and Phone Number
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Vice President of Digital Strategy and Consumer Experience with over 25 years of experience in technology, data analytics, digital marketing, and innovation. I have worked with diverse organizations such as Pfizer, Intel, the FBI (Top Secret Clearance), and ABB, as well as e-commerce and social media startups acquired by Google. I also have extensive experience in the highly regulated healthcare industry. These experiences have given me significant insights into consumer mindsets, strategies, risk, cost, scalability, and how and when to apply technologies that work. I am also an avid outdoorsperson and mountaineer who has hiked some of the tallest mountains worldwide, including Mt. Kilimanjaro and Mt. Aconcagua (23k ft).Areas of expertise include: • Digital Transformation Leadership: Proven capability in leading significant, multi-year digital transformation initiatives, evidenced by a 400% increase in consumer engagement and substantial ROI improvements within various roles. • Strategic Technology Planning and Execution: Demonstrated experience in devising and implementing technology strategies that support organizational goals, including a $10M project development from the ground up and achieving an estimated 10-year projected ROI of over $250M. • Global Application Deployment: Experience deploying large-scale enterprise applications across various time zones and industries, including healthcare, hospitality, and e-commerce. • Cross-Functional Team Leadership: Extensive experience managing and mentoring large teams and fostering collaboration across departments and external partners. • Operational Excellence and Platform Stability: Managed complex technology ecosystems, including CRM and e-commerce platforms. • Customer Relationship Management (CRM) Systems: Established CRM teams and implemented Salesforce CRM, resulting in significant increases in consumer reach, operational savings, customer engagement, and organizational efficiency. • Innovation and Human-Centered Design: Demonstrated use of human-centered design practices to drive consumer-centric digital transformation. • Budget and Financial Oversight: Managed significant departmental and project budgets, including yearly multi-million department budgets and CAPEX/special projects. • Software Development and Engineering: Hands-on experience in software development and leading the architectural design of multiple enterprise-wide systems.
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Senior Director Digital Consumer ExperienceOrlando HealthOrlando, Fl, Us -
Vice President Digital Strategy & Digital Consumer ExperienceHealth First Jun 2019 - PresentRockledge, Florida, Us• Spearheaded the development of strategic end-to-end product plans and roadmaps, aligning with organizational priorities and enabling a multi-year technology transformation• Directed and negotiated an organization-wide CRM solution, improving the consumer and patient journey and enhancing service line data, analytics, and business intelligence• Develop and implement data analytics and business intelligence platforms to identify market, growth, and resource allocation opportunities• Craft the transformation to a data-driven, consumer-centric, digitally enabled organization by leveraging human-centered design practices across teams, reengineering our digital footprint, and adopting new collaboration tools throughout Health First.• Established the Office of Experience along with an overseeing leadership team across the IDN• Manage the development of a new and modern brand refresh across the organization. The new brand includes a newly redesigned web presence (HF.org), the cornerstone of Health First’s new digital front-door. -
Director Of Digital TechnologyAdventhealth Apr 2016 - Jun 2019Altamonte Springs, Fl, Us• Directed a three-year-long, $10M project to develop AdventHealth.com from the ground up as part of a strategic organization rebrand.• AdventHealth.com has won numerous national Best Site Design and Best Social Media awards.• Strategically led the design, development, implementation, and user experience for all consumer-facing websites for 50 Hospital campuses, 100+ Outpatient facilities, Institutes, Physician Groups, and CentraCare Urgent Care centers throughout the US (over 500 sites)• Managed multi-million dollar yearly department budget and responsible for around $7M yr. in CAPEX/special projects• Led the development and integration of innovative, best-of-breed healthcare consumer tools, including hospital price estimation tools, enhanced physician directory with ratings and reviews, appointment scheduling for physicians, appointment scheduling for several outpatient service lines, and unified billing/invoicing• Established AdventHealth’s Customer Relationship Management (CRM) Team and implemented Salesforce CRM across the organization• Led large teams of employees and contractors, including front-end and back-end developers, designers, product owners, scrum masters, and project managers, in addition to long-term vendors and contractorsAdventHealth is a $15B and the country's largest not-for-profit protestant healthcare provider. It is ranked in the top 10 largest healthcare systems based on the number of beds and annual revenue, with > 80k employees across 9 states. -
Director Of Web Engagement And DevelopmentFlorida Hospital - Adventist Health System Dec 2015 - Apr 2016Altamonte Springs, Florida, Us• Directed the design and development of marketing websites and consumer-facing web applications for 23 hospitals and over 100 physician practices, enhancing digital presence. • Responsible for managing a large department budget, contractors, and human resources to execute the development of software applications and web-marketing programs, including email campaigns, online advertising, content development, and site optimization. • Collaborated with cross-functional teams, including vendors, marketing administration, physicians, MIS, and legal, to ensure seamless project execution and customer satisfaction. -
Sr. Systems Architect & Team LeadSelf-Employed Contractor Jun 2015 - Nov 2015Us• Provided technical executive consulting services for Holiday Inn Clubs and Resorts, designing and architecting the R.Op.E.S system, achieving an estimated $300k annual cost savings by consolidating operations and reducing developer learning curves.• Led three concurrent teams of 5-7 developers on the development of R.Op.E.S, ensuring timely and quality delivery of project milestones. • The new system connected financial systems, reservations, and booking orders by providing a common framework using the ESB publishing/subscriber model• Converted several modules and business logic from Java to .NET, enhancing system performance and interoperability. -
Director Of ItMaximized Living Sep 2013 - Jul 2015Orlando, Florida, Us• Led all aspects of the IT Department, overseeing the technology strategy for the MaximizedLiving chiropractic franchise, ensuring alignment with organizational goals. • Successfully migrated and integrated Salesforce from a custom C# CRM platform, helping increase customer retention by 25% YOY and boosting sales by 35%• Migrated an in-house custom E-Commerce site to a SaaS solution, increasing online sales by 40% in the first year and deploying the solution to over 1,000 affiliated doctor offices across North America and the Caribbean• Implemented a new franchise network-wide e-Learning/Learning management system (LMS) that contributed to new revenue streams for the organization. The new LMS system helped generate $200k of additional income in its first year• Plan, architected and developed a data warehouse solution for reporting and analytics• Implemented multi-site telecommunications strategy between offices• Led the day-to-day operations of the software development team, infrastructure, and support teams within the IT department -
Channel Intelligence/Sr Software Engineer, LeadGoogle Jan 2011 - Sep 2013Mountain View, Ca, UsChannel Intelligence (Acquired by Google) is an industry-leading technology and marketing services company that helps retailers and manufacturers make their products and services easier for consumers to find and buy online. • Architected backend web services and completed SOA infrastructure• Worked as Senior Software Engineer to develop their Hadoop (big data software framework) infrastructure• Worked as team lead for the then-new social media app called myList. • Fully converted a system originally developed in C#, MVC, and WCF to a JAVA middle tier and various back-end storage systems, including MongoDB, Azure, and SQL server
Rick Martinez Skills
Rick Martinez Education Details
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Louisiana State UniversityData Analytics Concentration -
Universidad De Puerto RicoComputer Sciences
Frequently Asked Questions about Rick Martinez
What company does Rick Martinez work for?
Rick Martinez works for Orlando Health
What is Rick Martinez's role at the current company?
Rick Martinez's current role is Senior Director Digital Consumer Experience.
What is Rick Martinez's email address?
Rick Martinez's email address is rick.martinez@hf.org
What schools did Rick Martinez attend?
Rick Martinez attended Louisiana State University, Universidad De Puerto Rico.
What are some of Rick Martinez's interests?
Rick Martinez has interest in New Technologies, Arts And Culture, Health, Children, Craft Beers, Education, Environment, Science And Technology, Human Rights, Civil Rights And Social Action.
What skills is Rick Martinez known for?
Rick Martinez has skills like Microsoft Sql Server, E Commerce, .net, Databases, Software Development, C#, Asp.net, Vb.net, Asp.net Mvc, T Sql, Scrum, Leadership Development.
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