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As an IT Manager at Penn National Gaming, I oversee the property-wide IT infrastructure and software implementation projects that support the business goals and security initiatives of a leading provider of gaming and entertainment services. With 17+ years of IT experience, I have a versatile and dynamic skill set that spans across hardware, software, network, and security domains.I am passionate about delivering innovative and reliable IT solutions that enhance the information technology experience for all stakeholders, including guests, employees, vendors, and regulators. I am proficient in VMWare, Cisco Advanced Malware Protection (AMP), Qualys, Splunk, and the Office 365 suite, including SharePoint and Teams. I am also a leader in ensuring adherence to internal and external controls, demonstrating compliance with Sarbanes Oxley Act (SOX), PCI DSS standards, and multi-state gaming commissions. I have successfully led and managed several audits, upgrades, migrations, and security remediation projects across multiple PENN properties.
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It ManagerPenn National Gaming Mar 2018 - PresentWyomissing, Pennsylvania, UsPlan, design, coordinate, and manage the execution of hardware and software projects in support of meeting evolving business goals. Specific recent projects: Spectrum Hotel/property Wi-Fi rollout/expansion, PSISafe electronic document management/Attendance tracking.Ensure adherence to internal/external controls, demonstrating compliance with Sarbanes Oxley, Multi-State Gaming Commissions, and PCI DSS standards. Specific recent projects: lead audits from multi-state gaming commissions, multi-vendor external SOX audits, routine internal critical IT system access.Lead property IT security initiatives including server/workstation updates, malware, and anti-virus detection and remediation. Specific projects: ongoing multi-property/system security administration using tools like WSUS, Qualys, Cisco AMP, and Sophos.Cyber Security Information Security Officer (ISO), this role involves active monitoring, documentation, and remediation of any property information security findings. Specific projects: confidential.Provide training and development for IT Infrastructure team, leading to internal advancement into advanced positions.Lead property IT operations and team, providing high-availability for business-critical IT systems, core business applications, servers, clients, mobile devices and network infrastructure.Conduct internal and external IT department audits to demonstrate compliance with all documented internal/external policies relating to SOX/PCI regulatory requirements.Identify and mitigate vulnerabilities using the latest in hardware/software security solutions, including management of all machine operating system patching.Actively monitor all property system health, conducting regularly scheduled tests of IT system performance, data retention and backup procedures, preparedness for disaster recovery, and continually enhancing system redundancy measures.Disaster recovery plan administrator.Gaming licenses: MO, IL, MSL1 MGC license pending -
It SupervisorPenn National Gaming Feb 2016 - Mar 2018Wyomissing, Pennsylvania, UsLead IT Systems Analyst team, launching cross-training initiatives, nominations for property achievement awards, and building skill-sets in preparation for advancement within the IT department.IBM iSeries/AS400 system hardware/software administration and security, including Hotel and purchasing systems and associated hardware support.Manage property hardware/software installations, changes, and updates. Performing hardware/software security upgrades like EMV chip-enabled credit card readers and other security protections, manage all OS patches, and back office/casino reconfiguration projects.Managed telecommunication provider change project, coordinating new fiber optic cable installation to the property, new modems/routers/switches/devices and vendors with the new property IP address.Managed Hotel/Casino wireless provider change, including the installation of all new Wireless Access Points, Cisco switches, and Uninterruptible Power Supplies. Cyber Security Information Security Officer (ISO), this role involves active monitoring, remediation, and documentation of any property security findings. -
It Systems AdministratorPenn National Gaming Dec 2014 - Feb 2016Wyomissing, Pennsylvania, UsManaged property digital content delivery/guest integration system, adding in-room orders from the television, and other property digital content enhancements.IBM iSeries/AS400 system administration and security.Manage property hardware/software migrations and updates, including implementation of new Hotel management systems, internal incident management systems, and conducting property training. Maintain performance, resources, and security of the network. -
Financial AnalystPinnacle Entertainment Apr 2014 - Dec 2014Las Vegas, Nv, UsPerform marketing, financial, and operational analysis of property business segments. Summarize and communicate findings to management.Prepare ad-hoc analysis such as Profitability, ROI, Break-even, Pro-forma Income Statements for strategic business changes, marketing promotions, and special events.Responsible for preparation of various reports and analyses, including labor, gaming, food & beverage revenue, and other operational areas in accordance with the company schedule.Identify financial and operational impact of labor within all departments and determining areas of potential labor inefficiencies.Assists management in the analysis of periodic financial results and preparation of presentations for operational and budget reviews. -
Associate Systems AnalystPinnacle Entertainment Jul 2006 - Mar 2014Las Vegas, Nv, UsMulti-platform IT systems support, including mission-critical gaming and transaction processing systems, point-of-sale, telephony, and client/server support.Manage assigned hardware/software upgrades, from resource planning and risk assessment, to technical documentation development and software implementation.Review daily intrusion detection logs, data center backups, and manage user access level changes. Develop standard operating procedure documentation for all IT systems and processes.Routinely the sole point of contact for IT systems support, including weekends and 24/7 on-call rotation. -
Slot TechnicianPinnacle Entertainment Jun 2004 - Jul 2006Las Vegas, Nv, UsTechnician responsible for 2600 electronic gaming devices, multi-link progressive hardware, and currency exchange machine equipment. Perform Slot Progressive meter data audits, PAR/firmware upgrades, and slot machine hardware/software conversions.Responsible for adherence to rigorous state gaming regulations, following state defined policies, procedures, and protocols to ensure compliance with regards to all slot gaming machines and associated hardware/software.
Rick Owen Skills
Rick Owen Education Details
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Lindenwood UniversityInformation Technology/Cyber Security -
Washington University In St. Louis CaitCertificate Track In Sql Server -
St. Charles Community CollegeMicrosoft Excel Course Series
Frequently Asked Questions about Rick Owen
What company does Rick Owen work for?
Rick Owen works for Penn National Gaming
What is Rick Owen's role at the current company?
Rick Owen's current role is IT Manager @ Penn National Gaming.
What is Rick Owen's email address?
Rick Owen's email address is ri****@****ing.com
What is Rick Owen's direct phone number?
Rick Owen's direct phone number is +150351*****
What schools did Rick Owen attend?
Rick Owen attended Lindenwood University, Washington University In St. Louis Cait, St. Charles Community College.
What skills is Rick Owen known for?
Rick Owen has skills like Microsoft Sql Server, Troubleshooting, Active Directory, Windows Xp, Hardware, As400 Administration, Microsoft Excel, Windows 7, Microsoft Office, Windows Server, Integration, Business Objects.
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