Richard Pedersen Email & Phone Number

Rochester, New York Area

Charlotte, North Carolina Area

Work collaboratively in a busy DevOps department actively maintaining production and test infrastructure. Promote AmWINS Amlink Applications and Hyland OnBase Workflow’s from UAT environments through to production. Verifying deployments and configurations with testing. Continually updating test plans and knowledge base articles to keep documentation relevant. Second level support for AmWINS Amlink, Hyland Onbase and its interface into AmLink.

Plan and facilitate complex multifaceted off hour Software-as-a-Service solution deployments, Maintain documentation and perform testing of internal controls throughout the release process as required under Sarbanes Oxley, ensuring application requests are completed accurately and comply with the company’s Change Management policies. Works with the IT application users and support organizations to capture and communicate application and deployment activities. Diagnose and resolve deployment issues and assist in corrective action to follow through to successful completion.

Rochester, Ny

Developed and reviewed test plans, release documentation, and related training materials. Tested application fixes and enhancements, and determined the impact on applications. Identified, captured, analyzed, and communicated assigned project information. Maintained test systems and data in a fast paced and demanding test environment to mimic production environment. Assisted with the implementation of various Paychex, Inc applications, scheduled application changes, and escalated problems from the IT Support groups.

Supported internal employees and was the first-line end user single point of contact to resolve technical related issues. Contributed to problem identification to improve processes & services. Identified end user training requirements and education needs for the purpose of reducing call volume into the IT Service Desk. Utilized, adds to, fixes, or flags various reference manuals, knowledge base, and publications used by IT Support and other staff in order to effectively share knowledge within the organization.