Rick Pefley Email & Phone Number

San Diego, CA

Charleston, South Carolina, United States

San Diego, California, United States

Mesa, Arizona, United States

• Operated, monitored, secured, and controled the physical, data link, network, and transport layers of garrison and tactical Communications-Computer Systems (C-CS) encompassing local and wide area networks, end-to-end.
• Provided desktop computer support, including the installation, configuration, and modification of new and existing workstations hardware and software.
• Conducted formal and informal training with junior IT Specialist team members
• Educated users on cybersecurity awareness principles to mitigate threats and vulnerabilities to DoD Information systems, including best practices to protect classified, controlled unclassified information (CUI), and.

Mesa, Arizona, United States

• Performed audits on network monitoring system, corrected multiple deficiencies by identification, documentation, and tracking of critical network circuits and devices
• Enabled holistic, real-time, situational awareness for 1,500+ users across 5 countries for 440 network devices and 4 different network enclaves, implemented a management solution to provision devices in theater
• Identified critical voice, video, and data outages, immediately assessed the situation as a communications black-out and instantly acted on repairs, troubleshoot the network, and directly isolated faults
• Created network diagrams using Microsoft Visio to assist off-site, higher level support with troubleshooting and configuring network devices remotely

Detroit, MI

• Establish strategic vision and high-level goals to optimize ROI for multiple web properties
• Maintain and groom a prioritized feature backlog
• Collaborate with multiple development teams in an Agile framework
• Work collaboratively with UX/UI Design, Business Intelligence, and Marketing to drive feature work
• Know and utilize metrics and reporting tools to make impactful decisions

Multiple Duty Locations

• Provided in-depth training and development of 30 employees across nine area commands, ensuring the long-term success of employees
• Supervised budget and procurement requests in excess of $4.5 million in funding
• Communicated vital and time-sensitive information to units assigned to Joint Task Force Guantanamo Bay as a communications watchstander, improving the efficiency and security of the military installation
• Drove high customer service through strong customer focus and interaction
• Received multiple letters of commendation, individual and unit awards for leadership, initiative, and exemplifying the Coast Guard’s core values of Honor, Respect, and Devotion to Duty

Ms, Cybersecurity And Information Assurance

Master'S Degree, Global Entrepreneurial Management

Master'S Degree, Global Entrepreneurial Management

Master'S Degree, Global Entrepreneurial Management

Bachelor'S Degree, Communication And Media Studies

Concentration in Marketing, Minor in Psychology