Rick Petrella Email and Phone Number
Visionary transformational senior IT executive with 20+ years experience in Information Technology, organizational leadership, directing product strategy, technology infrastructure, architecture, cybersecurity, identity, access management, and infrastructure security. Recognized for bridging the gap between today’s technology and tomorrow’s innovations to ensure seamless organizational transitions. Known for keeping enterprises agile by readily adopting new technologies, recruiting adaptable talent, and developing high-impact strategies in real time. Core strengths include:-Expert problem-solver with analytical instincts and adept in process delivery, team collaboration, system/protocol enhancements, identifying strategies, building relationships, and strategic planning. -Skilled directing product strategy, transformation, technology infrastructure, architecture, and -cybersecurity. -Veteran at launching new products and partnering with vendors and customers to enhance existing products. -Excels in forging technology transformational changes that deliver effective, integrated, and simplified solutions.-Enacts strategies to decrease expenses by aligning information technology with business objectives.-Key strengths are devising creative solutions to overcome obstacles, adapting to changing circumstances, and the attainment of specified business goals including fostering a strong environment and culture. -Impressive track record of surpassing ambitious business goals, controlling costs, and improving efficiencies while motivating cross-functional project teams to optimum performance. -Leadership of technology planning, cybersecurity, innovation, stakeholder management, and vendor management, including selection, negotiation, and performance management.-Consistent in providing deliverables on time and within budget.-Extensive experience with document management and CRM technology software platforms and solutions.Areas Of Expertise-IT Service Delivery – Cyber Security -Organizational Development -Product Delivery Lifecycle – ITIL -Vendor Sourcing – Evaluation & Negotiations-IT & Digital Transformation -New Product Engineering – Development -Manage to Results & Metrics – KPI -Cross Functional Bridge Building -Risk Assessment & Mitigation-Change Management – CRM Management -Cloud Computing – Emerging Trends-Program – Project Management-Advanced Analytics – Artificial Intelligence-Change Management – Outsourcing -Infrastructure Design & Management-Big Data – Machine Learning
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Chief Technology Officer And Ciso At Ncri Inc.Ncri Inc.Mississauga, On, Ca -
Chief Technology Officer & Ciso At Ncri Inc.Ncri Inc. Jan 2020 - PresentMontreal, Quebec, CaHighlights:-Spearheaded strategic and tactical leadership within the Global Technology & Engineering group, including 10 globally dispersed branch locations (NA, Europe, ME, ASIA PAC) and a budget of $45M+. -Lead an organization of 5 direct and 85 indirect reports, responsible for coaching, development, and mentorship. -Established the continuous development of a long-term technology strategy, talent, solutions, technology alignment, and organization-wide IT transformation, $5M+ investment. -Implemented an integrated cybersecurity plan that included unified threat management, security auditing, and frameworks for risk assessment and compliance. -Direct the global IT team in benchmarking, governing, technology investment, and improving financial performance. Grow and implement transformation mandates and IT modernization mandates.Accomplishments:-Drove the restructuring of resources & processes into a Global Service Solutions Group, including roadmap, project management, and reporting, which accounted for a 45% increase in services and increase overall IT process efficiency change from 32% to 72%. -Implemented the in-sourcing of a Level 1 technical support team (previously external) to improve responsiveness in client support by 75% while reducing cost by 65%. -Successfully increase overall IT process efficiency from 32% to 72% through cost reduction ($275K+ in savings)., process consolidation, and resource optimization.-Direct accountability for risk management, cybersecurity, IT compliance (SOC/ PCI/GDPR requirements), and data governance while reporting to CEO increasing compliance targets by 75%. -Successfully elevate client satisfaction to 96% by steering the implementation of infrastructure, customer storage, and VMware virtualization solutions on-time and within-budget.-Increased team performance by 75%, while leading succession planning, evaluation, financial oversight, KPI implementation, and leadership development. -
Director – Engineering, Infrastructure Operations, & Advanced ServicesCogeco Connexion 2010 - Apr 2020Montreal, Quebec, CaHighlights:-Managed a team of 4 direct reports and 25 technical staff, architects, engineers, and specialists.-Oversaw Ontario-wide platform engineering/ architecture/ network operations and delivery for a portfolio of business-critical projects, with a budget of $150M+. Led the design and deployment of new product solutions that aligned with existing production synergies to advance the competitive position.Accomplishments:-Maintained direct responsibility for project roadmap development, planning, documentation, delivery, and alignment, through to benefits realization, reducing deployment timelines by 40%. -Implemented a portfolio of product enhancements that generated $4M+ in new revenue, and enhanced cloud-based technology offerings to generate $500K in project revenue. -Acted as the strategic and operational leader for new projects/ initiatives with a focus on modernization and automation increasing MTTR to 99.99%. -Successfully implemented a portfolio of product enhancements that generated $4M+ in new revenue, and enhanced cloud-based technology offerings to generate $500K in project revenue.-Led the design and deployment of new product solutions that aligned with existing production processes to advance the competitive position by 50k subscribers per year. -Spearheaded large-scale, client-facing technology implementations with success, including a $1M capital design/ build platform infrastructure upgrade. -Lowered per-subscriber cost by $135%, increased revenue by 20%, and uninterrupted service to 500k subscribers. -Led a nearly $1M platform infrastructure upgrade involving design/build of new interconnection.-Lowered per-subscriber cost by 135% monthly.-Ushered and led a $5M development and integration of a new voice platform/server.-Generated $500K in product enhancements; quarterbacked on-time achievement of all key deliverables.. -
Director Of Operations - Ontario & QuebecEastlink 2008 - 2010Halifax, Ns, CaHighlights:-Directed network and infrastructure operations and deployment with 5 direct and 67 indirect reports. -Administered all aspects of project management, change management, process improvement, and engineering provisioning, field services, and video. -Scheduled and managed project deliverables and teams with extensive travel to various sites.-Oversaw contractor resource management, Fibre and RF infrastructure and vendor relations.-Reviewed existing vendor partners to identify synergies and cost-optimization opportunities.-Established operational synergies and identified cost-optimization opportunities.Accomplishments:-Conducted business assessments and established inroads while reducing contractor costs by 50%. -Steered post-acquisition transition; introduced process and operational consistency with the brand. -Increased profitability, increased capacity, and quality of work through continuous process improvements.-Directed Network and Field Operations for Ontario and Quebec regions (Inside/Outside Plant). -Quickly restructured non-functional groups into an efficient team, while maintaining day to day operations. -
Sr ManagerNortel Networks Jun 1996 - Jan 2008CaHighlights:-Assigned to Enterprise Integration North America led a team of virtual, onsite, offshore, and remote engineers on multi-million enterprise integration projects, mitigating risk, ensuring compliance, and resolving escalations.-Served as go-to professional for all scheduling, financials, utilization matrixes, SG&A, and manual/automated testing.-Established operations with IT vendors, troubleshoot business applications and ensured regulatory compliance.-Negotiated contracts for data migrations, system implementations, and systems analysis.-Liaised with BUs to gather business-critical IT requirements, and recommended IT infrastructure -improvement.-Strategically liaised with leadership and other stakeholders to deliver profitable change management processes via enhanced process re-engineering, continuous improvement, people retention and engagement.Accomplishments:-Pioneered the multimillion 2-year development and execution of the Rogers home phone network. -Transformed an underperforming 15-person team with a utilization rate of about 30% and increased utilization to over 80% within three months.-Led deployment of turnkey Residential Unified communications platform for several large-scale Cable/Telecom Operators (MSO Integration & Test Manager, Wireline Integration North America)
Rick Petrella Education Details
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University Of OttawaElectrical Engineering
Frequently Asked Questions about Rick Petrella
What company does Rick Petrella work for?
Rick Petrella works for Ncri Inc.
What is Rick Petrella's role at the current company?
Rick Petrella's current role is Chief Technology Officer and CISO at NCRI Inc..
What schools did Rick Petrella attend?
Rick Petrella attended University Of Ottawa.
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