Skilled at working with internal stakeholders, partners and customers to resolve issues as new software applications and features are proposed and implemented.Certified in ITIL methods, roles and practices.Experience includes applications engineering, dealer sales, channel management, technical support, technical support management, operations management, process development, technical writing and critical accounts management.
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Manager - Americas RegionPapercut Software Nov 2008 - Oct 2015Beaverton, OrHandled all customer support in the Americas Region via phone, email and chat. Developed workflow processes and policies. Hired and managed the team in the Americas office. Created the US subsidiary, PaperCut Services North America. Developed strategic relationships with channel partners and worked with functional managers at the corporate office in Melbourne, Australia to grow the PaperCut business in the Americas Region. -
Director Technical ServicesGenevalogic Jan 2005 - Nov 2008Portland, Oregon AreaManaged technical support and training teams in Portland, OR and Madiswil, Switzerland. -
Senior Technical ManagerNortel Networks Mar 2001 - Dec 2003Escalation support for call center teams in St. John, New Brunswick that supported network field engineers throughout North America. Products supported were network and telephone switching equipment solutions. -
Second Level Technical Support ManagerDat Services Jan 1998 - Mar 2001Beaverton, OrManaged escalation support for a SaaS freight matching service. -
Product Support ManagerUb Networks Mar 1989 - Nov 1992Santa Clara, Ca -
Technical Support Manager3Com Mar 1989 - Nov 1992Santa Clara, Ca -
Western Regional Technical ManagerNec Corporation Of America Nov 1987 - Mar 1989San Jose, Ca -
Technical Support ManagerTransalaska Data Systems 1981 - 1987
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Programmer, Tech. Support Rep.Novell Jan 1981 - Jun 1982Provo, Utah Area -
Junior ProgrammerFord Aerospace Sep 1979 - Jan 1981Palo Alto, Ca
Rick Phipps Skills
Frequently Asked Questions about Rick Phipps
What is Rick Phipps's role at the current company?
Rick Phipps's current role is Technical support manager for software applications.
What skills is Rick Phipps known for?
Rick Phipps has skills like Solution Selling, Account Management, Technical Support, Solution Architecture, Cloud Computing, Management, Pre Sales, New Business Development, Go To Market Strategy, Team Building, Data Analysis, Business Analysis.
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Rick Phipps
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