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Rick Planos is an accomplished leader known for his dynamic presence in both the for-profit and non-profit realms. Born outside Chicago, Rick is a third-generation Evanstonian. Rick's academic journey took him from Evanston Township High School to the University of Illinois at Urbana-Champaign, where he earned a degree from the Gies College of Business. His career trajectory in retail leadership is marked by his adeptness in brand development, team building, and organizational management across the nation, significantly enhancing revenue and profitability. His impressive professional stint includes spearheading the Midwest and international expansion of Warner Bros. Studio Stores, overseeing operations for 110 Barnes & Noble stores, and managing pivotal projects for tech giants like Apple and Google. Along his career path, Rick enriched his expertise with a Master of Arts in Secondary Business Education and Computer Science from the University of Nebraska-Lincoln, supplemented by a Graduate Certification in Non-Profit Leadership from Northwestern University's Kellogg Graduate School.Transitioning back to Evanston to provide full-time care for his mother amidst her Alzheimer’s diagnosis, Rick channeled his free time into broadening his volunteer work, contributing to five non-profits over the past seven years. His dedication to Curt’s Café in Evanston stands out, where his efforts earned the prestigious Lifechanger award in 2023. Rick's creative spirit shone brightly as a Wish Granter for Make-A-Wish Illinois earning the title of Most Creative Wish Granter in 2022. At AARP Illinois, Rick's lobbying and intergenerational focus led to him receiving the esteemed Ethel Percy Andrus Award for civic responsibility in 2024.Rick's mentoring endeavors include supporting America Needs You, Discovery Partners Institute, and Ageless Innovators, programs aimed at empowering first-generation college students and fostering intergenerational mentorship. Additionally, his role as an Executive Board Member and Development Chair for the Mary Crane Centers underscores his dedication to early childhood education for the underserved in Chicago.Rick's successful career and busy family life have seamlessly transitioned into an even more fulfilling phase of volunteerism, blending his professional acumen with the compassionate values instilled by his parents and grandparents, and enriched by the lessons from his children and grandson. Rick Planos embodies the ethos that it's never too late to learn and make a meaningful impact in the world.
Global Retail Solutions
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Consulting Partner - U.S. And AsiaGlobal Retail Solutions Aug 2015 - PresentEvanston, Illinois, UsDevelop actionable customer acquisition and engagement strategies; transform retail store, luxury and hospitality environments for both domestic and global clients.• Created national rollout plans for B2C / B2B mobile apps and software options for global technology brands in the U.S., Malaysia, Israel, and India.• Work with clients to solve challenges facing retail, hospitality and global brands today. Clients include:• CONSUMER ELECTRONICS: Best Buy, Samsung, AT&T, Micro Center, Target • LICENSED / BRANDED MERCHANDISE: Disney, Lenscrafters, Columbia, Hershey's, Samsonite, Clarks, Nautica, Hallmark, Starwood Retail Properties, Chicago Cubs• RESTAURANTS: California Pizza Kitchen (CPK), Capital Grille, Darden Concepts, Coopers Hawk, Levy, Eataly• LUXURY AND GOURMET: Mercedes Benz, BMW, Porsche, Williams-Sonoma, Sur La Table, Le Creuset, Breitling, Omega, Rolex, Nespresso, Arhaus, Coach• STORE CLOSINGS: Great American, Hilco, Gordman's, Gander Mountain• VOLUNTEER: Make a Wish Illinois (Wish Granter, Presenter, Fund Raiser), University of Illinois (Student Mentor), Curt's Cafe (Volunteer, Mentor), Humane Society (Foster Pet Home, Volunteer) Hope Center (After School Tutor, Fund Raiser, Volunteer) Time to Read (Team Leader) Specialties:Margin, Revenue & Share Growth, Continuous Process Improvement, P&L, Turnarounds, Metrics & KPIs, International, Employee Engagement, Omnichannel, Real Estate Selection, Franchising, Licensing, Strategic Planning, Consultative Sales, Negotiations, Store Design, Merchandising, eCommerce, Product & Concept Rollouts, Brand Management, Start-Ups, Cost Cutting, Coaching and Mentoring, Non Profits
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Operations ManagerShield Illinois Oct 2021 - Dec 2021Urbana, Il, Us -
Relationship ManagerShield Illinois Aug 2021 - Oct 2021Urbana, Il, UsSHIELD Illinois is a screening and diagnostic testing program that deploys the University of Illinois’ innovative PCR covidSHIELD saliva test across the state. SHIELD Illinois is an example of the University of Illinois’ land-grant mission, as a non-profit unit working to control the spread of COVID-19 across the state of Illinois, safely open schools, protect workplaces and save lives. Currently SHIELD Illinois tests over 1/3 of the State of Illinois.
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Manager Of Community And Member Engagement At The Village ChicagoThe Village Chicago Oct 2020 - Apr 2021Chicago, Il, UsSupported Senior focused 501C3 non profit with fundraising, programming, community building and outreach. Contributed to Brain Health initiatives, event planning, and career development for active adults in the Chicago area. -
Google Hardware Pop Up BucktownMosaic North America Sep 2018 - Jan 2019Chicago, Illinois, UsLed a fun experiential new four wall retail concept for two cutting edge brands that are leading the way for the next generation of retail. Delivered results ahead of the NYC flagship leading to the current design of Google four wall retail footprint. #googlepopup -
Regional DirectorT-Roc - The Revenue Optimization Companies Mar 2018 - Jul 2018Coral Gables, Florida, UsLed the most aggressive rollout of co-branded wireless shops in the industry, recruiting, hiring, training, strategy development. -
Retail Sales Territory / Retail Store Director | District Manager | Licensed Merchandise | EcommerceBuild-A-Bear Workshop Sep 2012 - Jul 2015St Louis, Missouri, UsUnique global interactive environment where kids create their best buddiesRecruited to lead extensive re branding and turnaround. Led most tenured team through massive organizational change. Led cross-functional team delivering new products, marketing and promotional ideas.• Delivered top 20% comp holiday sales results two years in a row; teams led company results in critical bounce back holiday strategy. Beat comp sales holiday season 2014 and 2015. Top DM in employee retention 2013.• Developed revenue, customer acquisition and sales team for 16 locations in four states in high-touch, interactive, metric driven children’s business. Originated clear, actionable strategic plan and omnichannel vision for customer journey and customer experience, both through online eCommerce and in-store revisions.• Opened and perfected three new concept locations: Co-branded shop-in-shop, technology focused store of the future and tourist store. Refined customer journey to align with sales goals. Implemented value engineering strategies and high-tech designs. Drove new revenue streams.• Led cross functional task force in customer and associate engagement, training and coaching. Developed refined and targeted store visit protocol to redirect towards sales focused teams.• Leveraged experience in licensing, franchising, apps and innovative technology platforms. Drove new revenue.• Exceeded company and region in employee engagement (360-degree surveys) both years measured.• Improved contribution margin every year employed. Every store profitable all three years during tenure.Specialties:Margin, Revenue & Share Growth, Continuous Process Improvement, P&L, Turnarounds, Metrics & KPIs, International, Employee Engagement, Omnichannel, Real Estate Selection, Franchising, Licensing, Strategic Planning, Consultative Sales, Negotiations, Store Design, Merchandising, eCommerce, Product & Concept Rollouts, Brand Management, Start-Ups, Cost Cutting, Coaching and Mentoring -
Retail Store Leader | Consistently Delivering Top 5 Performance Levels In Sales, Customer ServiceApple Sep 2010 - Sep 2012Cupertino, California, UsLeading multinational technology company and retailer designing, repairing and training computer, mobile devices and computer accessories and software.Hired to lead new store. Delivered top five performance levels in sales, repairs and customer service.• Increased overseas mobile phone sales to led store to record $45M in sales in 4500 sq ft.• Promoted to larger-volume store within six months based on leadership in driving sales success, product launches and cost-effective management. • Pioneered intern program for smaller markets leading company to change strategies to be more inclusive of all markets. Recruited and developed 125 team members and 12 managers.• Grew sales more than company trend by selective hiring and perfecting scheduling systems or processes.• Led market exceeding all metrics including repairs, guest service, turnaround time, educational class reception.• Led teams to deliver guest service scores above both district, region, and company standards. • Managed multiple new product launches. Generated thousands of new customers and major revenue growth.• Drove revenue for large Apple stores generating $30-$45 million annually through consistent strategy and tactical execution; at one point ranked #7 globally in comp sales increases.• Consistently ranked #1 in market Quarter-to-Date (QTD) overall metrics.Specialties:Margin, Revenue & Share Growth, Continuous Process Improvement, P&L, Turnarounds, Metrics & KPIs, International, Employee Engagement, Omnichannel, Real Estate Selection, Franchising, Licensing, Strategic Planning, Consultative Sales, Negotiations, Store Design, Merchandising, eCommerce, Product & Concept Rollouts, Brand Management, Start-Ups, Cost Cutting, Coaching & Mentoring -
Managing PartnerRp Projects 2007 - Dec 2009Self-employed retail, business and career consultant. Advised investment groups on feasibility of retail concepts and turnarounds. Researched franchise concepts and reported on potential profitability. Developed career strategies for executive candidates.
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Director Of Stores | Store Turnaround, Merchandising And Ecommerce FocusOmaha Steaks 2002 - 2006Omaha, Nebraska, Us100-year-old iconic family owned and operated luxury gourmet food and gift brand Hired to turnaround money store losing division. Developed and implemented new real estate strategy, merchandising and customer centric store designs. Held full P&L division responsibility for 80-store division• Grew division profitability three consecutive years. Increased average store sales 20%.• Opened 15 new concept stores and closed 20 unprofitable locations to generate a profit rather than anticipated loss. Created four new store design prototypes. • Increased gross margin over five points. Revitalized product selection, merchandising and eCommerce customer experience.• Reinvigorated culture by incentivizing sales personnel and creating breakthrough training, sales and rewards. Lowered turnover and increased brand loyalty across all customer segments.• Enhanced real estate strategy to leverage move to upscale lifestyle center locations. • Enhanced division website and added customer service measures.• Developed up-sell initiatives to improve gross margin and average ticket target.• Turned around years of poor customer service scores. Annual service standards improved over 18%.• Refined airport and pop up store design, layouts, and assortments to drive service, brand recognition and profitability. -
Regional DirectorBarnes & Noble, Inc. Jul 2000 - Jul 2002New York, UsManaged P&L for 110 locations generating $560M in sales. Oversaw development of 11 District Managers and 110 Store Managers. Served as key member of Corporate Executive Operating Committee. Reported directly to the president of Barnes & Noble. • Achieved 7.5% overall increases for fiscal 2001 in book, music and café businesses. • Reduced original payroll budget by $1.5M exceeding stretch goal by $250K.• Created and delivered training vehicles for 1000 Sales Managers and 100 District Managers.• Established streamlined store opening systems, saving $500K for region.• Delivered best in company sales performance throughout holiday 2001. Grew revenue +9.9%.• Implemented program that recruited 300K members to corporate loyalty program during inaugural year.• Led 110 co-branded Starbucks cafes. Drove traffic and $560M sales. -
Vice President, International Franchised Stores / Global Retail SalesWarner Bros. Entertainment 1992 - 1999Burbank, Ca, UsGlobal role overseeing sales development and expansion of 55 international franchise locations in 13 countries generating between $150 and $175M in annual revenue. High-profile strategic role reporting to senior leadership team of multi-billion-dollar entertainment and licensing company.• Pioneered retail entertainment concepts, created Best Practices Program to share global best practices and launched high-performing flagship, kiosk, airport, outlet, and shop in shop locations in Saudi Arabia, United Arab Emirates (UAE), Taiwan, Singapore, Japan, South Korea, Australia, Indonesia, United Kingdom, Spain, and the Philippines. • Promoted from District Manager to Regional Manager to VP in seven years while opening over 75 locations globally. Developed and perfected entertainment retail start up including strategic planning, store design, visual merchandising, value engineering, people development, policy and procedure, site selection, and product development.• Received highest company awards for outstanding leadership, customer service, and holiday upsell three years in a row.• Established fully integrated sales channel strategy including temporary (pop up) stores, kiosks, outlet (clearance stores), airport stores, and shop in shops within major department stores. • Earned highest award for customer service 3 out of 5 years for my teams earning the highest and most consistent guest service scores as evaluated by outside shoppers.
Rick Planos Skills
Rick Planos Education Details
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Kellogg Executive EducationNon-Profit/Public/Organizational Management -
University Of Nebraska-LincolnBusiness And Information Technology / Digital Experience / Social Media
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Gies College Of Business - University Of Illinois Urbana-ChampaignMarketing
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Kellogg Executive EducationNon-Profit/Public/Organizational Management
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Kellogg Executive EducationNon-Profit Education
Frequently Asked Questions about Rick Planos
What company does Rick Planos work for?
Rick Planos works for Global Retail Solutions
What is Rick Planos's role at the current company?
Rick Planos's current role is Career retailer focusing on his third chapter as a non-profit activist focusing on mentorship, intergenerational issues, and leveling the economic playing field..
What is Rick Planos's email address?
Rick Planos's email address is ri****@****ail.com
What is Rick Planos's direct phone number?
Rick Planos's direct phone number is +186064*****
What schools did Rick Planos attend?
Rick Planos attended Kellogg Executive Education, University Of Nebraska-Lincoln, Gies College Of Business - University Of Illinois Urbana-Champaign, Kellogg Executive Education, Kellogg Executive Education.
What are some of Rick Planos's interests?
Rick Planos has interest in Children, Education.
What skills is Rick Planos known for?
Rick Planos has skills like Retail, Merchandising, Leadership, Profit, Sales, Visual Merchandising, Team Building, Store Management, Management, Inventory Management, Customer Service, Driving Results.
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