Global Delivery Leader, Tech Services
CurrentTechnology Services Global Delivery Leader for Genpact's Hi-Tech, Manufacturing and Services business segments
May 2022 - Present
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Rick Pool Email & Phone Number
Global Delivery Leader, Tech Services
at
Genpact
1 work email found
@genpact.com
3 phones found area 248 and 312
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Delivery Leader, Tech Services
Location
Ann Arbor, Michigan, United States
Company size
Who is Rick Pool? Overview
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Quick answer
Rick Pool is listed as Global Delivery Leader, Tech Services at Genpact, a with 95060 employees, based in Ann Arbor, Michigan, United States. AeroLeads shows a work email signal at genpact.com, phone signal with area code 248, 312, and a matched LinkedIn profile for Rick Pool.
Rick Pool previously worked as IT Business Leader, Industrial Manufacturing at Genpact and Vice President and Global Delivery Head, Capital Markets and Healthcare at Genpact Headstrong Capital Markets. Rick Pool holds Mba from University Of Michigan - Stephen M. Ross School Of Business.
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{first}.{last}@genpact.com
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Profile bio
About Rick Pool
IT Business Leader for Genpact’s Industrial Manufacturing vertical, and responsible for global IT services business for strategic accounts. Prior to this, led global IT Services delivery for Genpact's Capital Markets and Healthcare verticals.Rick has over 28 years of IT industry experience, including an 18-year tenure with Genpact (via Headstrong, which was acquired by Genpact in 2011). During this time Rick has held many leadership roles, including IT Business Leader ($70M business), Global Delivery Leader ($130M portfolio), Global Practice Leader, Regional Delivery Leader, Client Partner, and Engagement Manager.Rick holds an MBA from University of Michigan’s Ross School of Business, and a BS in Computer Science from Michigan State University’s College of Engineering.
Listed skills include Project Portfolio Management, Program Management, Pmo, Project Management, and 10 others.
Current workplace
Rick Pool's current company
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Genpact
9 roles
Rick Pool work experience
A career timeline built from the work history available for this profile.
It Business Leader, Industrial Manufacturing
Serves as IT Business Leader for Genpact’s Industrial Manufacturing vertical, and is responsible for global IT services business across strategic accounts.
Oct 2013 - Jun 2022
Vice President And Global Delivery Head, Capital Markets And Healthcare
Responsible for end-to-end IT services delivery and global engagement management for Genpact’s strategic Capital Markets and Healthcare clients. Manage global operations with business and delivery centers in New York, Reston, Chicago, Sunnyvale, Dallas, London, Noida, Bangalore, Manila and Singapore. Accountable for BU P&L, Client Satisfaction (NPS), Leadership Development, Staff Retention and PMO/Operational Excellence. Reporting to BU SVP/MD and member of Capital Markets Operating Committee. Management span of 1000+ employees worldwide, including 10 VP direct reports. Annual revenue of $130m+.
Jan 2010 - Oct 2013
Vice President, Delivery, Central Region
Responsible for managing operations for Headstrong’s Central Region, headquartered in Chicago with satellites in Charlotte, Cincinnati and Phoenix. Accountable for region-wide P&L with full responsibility for global delivery and business development. Reported to Chief Operations Officer and member of Headstrong’s Senior Leadership Team. Managed global team of 9 Delivery Principals with span of 200+ consultants world-wide (US, India and Philippines). Annual revenue of $23M.
Jan 2007 - Dec 2009
Vice President, Global Practice Leader
Responsible for the creation, definition, ramp-up and ongoing operation of Headstrong’s IT Management Optimization (IMO) Consulting practice. Fully accountable for Practice P&L including global Sales and Delivery functions. Reported directly to the President and member of Headstrong’s Senior Leadership Team. Hired, groomed and managed team of 6 Principals with span of 34 consultant/practitioners world-wide. Annual revenue of $12M.
Jan 2004 - Dec 2006
Principal, Client Partner And Engagement Manager
Responsible for strategic account management, client relationship management, business development, project delivery, and personnel leadership and development. Fully accountable for Account Revenue and Contribution. Reported to VP, Central Region. Hired, groomed and managed team of 4 Managing Consultants with span of 29 local consultant/practitioners. Repositioned Headstrong brand from pure Technology Services to IT/Business Management Services by introducing and delivering large-scale Program Management and PMO-related services.
Apr 1997 - Dec 2003
Technical Services Manager, Midwest
Powercerv
Developed and managed the Professional Services Organization for PowerCerv’s Midwest District covering Michigan, Ohio and Indiana. Reporting to the VP, Global Professional Services, was responsible for account management for all project initiatives, and supported pre-sales activities for new prospects.
Jul 1995 - Apr 1997
Director, Engineering
Cimage, Inc.
Looked after software product development for a commercial Document Management software products provider; built and led team of 45 software engineers/developers.
Mar 1994 - Jun 1995
Engineering Manager
Applicon
Jun 1986 - Feb 1994
Team & coworkers
Colleagues at Genpact
Other employees you can reach at genpact.com. View company contacts for 95060 employees →
HN
Harshitha N
Colleague at GenpactBengaluru, Karnataka, India
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SS
Sivaprasad Sakshi
Colleague at GenpactBengaluru, Karnataka, India
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PV
Priyanka Vutukuri
Colleague at GenpactHyderabad, Telangana, India
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LC
Leo Castillo Cervantes
Colleague at GenpactLa Unión, Cartago, Costa Rica
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CK
Chai Kim Leong
Colleague at GenpactSelangor, Malaysia
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罗K
罗景文 Kevin
Colleague at GenpactFoshan, Guangdong, China
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GJ
Gulshan Joshi
Colleague at GenpactNew Delhi, Delhi, India
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NG
Naveen Goel
Colleague at GenpactDelhi, India
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AV
Aditya Verma
Colleague at GenpactDelhi, India
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RG
Ruchi Garg
Colleague at GenpactGurugram, Haryana, India
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Harshitha N
Colleague at GenpactBengaluru, Karnataka, India
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SS
Sivaprasad Sakshi
Colleague at GenpactBengaluru, Karnataka, India
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PV
Priyanka Vutukuri
Colleague at GenpactHyderabad, Telangana, India
View →
LC
Leo Castillo Cervantes
Colleague at GenpactLa Unión, Cartago, Costa Rica
View →
CK
Chai Kim Leong
Colleague at GenpactSelangor, Malaysia
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罗K
罗景文 Kevin
Colleague at GenpactFoshan, Guangdong, China
View →
GJ
Gulshan Joshi
Colleague at GenpactNew Delhi, Delhi, India
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NG
Naveen Goel
Colleague at GenpactDelhi, India
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AV
Aditya Verma
Colleague at GenpactDelhi, India
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RG
Ruchi Garg
Colleague at GenpactGurugram, Haryana, India
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2 education records
Rick Pool education
Bs, Computer Science
FAQ
Frequently asked questions about Rick Pool
Quick answers generated from the profile data available on this page.
What company does Rick Pool work for?
Rick Pool works for Genpact.
What is Rick Pool's role at Genpact?
Rick Pool is listed as Global Delivery Leader, Tech Services at Genpact.
What is Rick Pool's email address?
AeroLeads has found 1 work email signal at @genpact.com for Rick Pool at Genpact.
What is Rick Pool's phone number?
AeroLeads has found 3 phone signal(s) with area code 248, 312 for Rick Pool at Genpact.
Where is Rick Pool based?
Rick Pool is based in Ann Arbor, Michigan, United States while working with Genpact.
What companies has Rick Pool worked for?
Rick Pool has worked for Genpact, Genpact Headstrong Capital Markets, Headstrong, Powercerv, and Cimage, Inc..
Who are Rick Pool's colleagues at Genpact?
Rick Pool's colleagues at Genpact include Harshitha N, Sivaprasad Sakshi, Priyanka Vutukuri, Leo Castillo Cervantes, and Chai Kim Leong.
How can I contact Rick Pool?
You can use AeroLeads to view verified contact signals for Rick Pool at Genpact, including work email, phone, and LinkedIn data when available.
What schools did Rick Pool attend?
Rick Pool holds Mba from University Of Michigan - Stephen M. Ross School Of Business.
What skills is Rick Pool known for?
Rick Pool is listed with skills including Project Portfolio Management, Program Management, Pmo, Project Management, Quality Management, It Strategy, Sdlc, and Software Project Management.
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