Rickie Proctor Email & Phone Number

Rockville, MD, US

• Manage technical support for 3 area schools.
• Responsible for workstation and laptop setup using Google cloud.
• Provides server support and maintenance; uses various utilities to troubleshoot, repair, and check configuration of servers.
• Monitor system performance, produce workflows, create and configure new user accounts, and maintain various hardware and software.
• Maintain upkeep and repair desktop, Chromebook, and smartboards

Rockville, MD, US

• Analyzed and resolving problems related to workstations, networks, servers, and printers.
• Provided guidance and assistance to full, part-time and/or hourly employees, as required.
• Performed routine desktop equipment maintenance.
• Installing, maintaining, and upgrading workstation software.
• Installing computer peripherals.

Annapolis, Maryland, US

• Manage technical support for 25 Administration Offices in 3 regions.
• Resolve computer hardware and software, printing, installation, word processing, email, and operating systems issues.
• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.
• Install workstations, servers, network equipment, computer peripheral and WAPs.
• Process phone calls for support, log incident tickets and implement workarounds to restore service in a timely manner.
• Identifies and obtains appropriate resources for the resolution of complex problems

Washington, DC, US

• Provided first level support for technology hardware and software in schools and offices.
• Installed, operated, maintained and kept inventory of multimedia technology.
• Operated and maintained multimedia-related computer systems e.g., editing stations, sound and light boards, television production.
• Knowledge of multimedia productions encompassing the areas of radio, TV, cablecasting technology, audiovisual communications, auditorium, theatre production, video/filmmaking, lighting /sound systems, and computer.

• Teach technology classes to Kindergarten – 5th grade, supporting the information literacy curriculum.
• Established learning objectives consistent with appraisal of student needs, requirements of MCPS curriculum framework
• Maintain day-to-day operations of the computer lab, Schedules use of the lab, train students and staff in the operation of desktop computers, software, printers, disk drives, floppy disks, monitors and other associated.
• Troubleshoot cables, connectors, and other equipment and attachments; refers technical problems for service.
• Supervise GNIS (Greencastle News & Information Service); a closed-circuit educational television broadcast system (School wide news show).
• Mix and controls sound & audio of the 5th Grade Promotion Ceremony, & PTA talent show.

Rockville, MD, US

• Supervised and coordinated the installation of the Paint Branch High School Radio & Television Studio.
• Being a liaison between the Montgomery County Public Schools (MCPS) Office of the Chief Operating Officer (OCOO), the Paint Branch High School Technology staff, and contractors who built and set up the Paint Branch.
• Oversaw and managed the installation of equipment and set pieces.
• Scheduled staff trainings for the use of the television studio equipment.
• Trained Paint Branch Staff members on the workflow and proper operations of the television studio andequipment.

• Served as a Production Operations Intern for the Production Management team with the rights and clearance process.
• Worked closely with Associate Producers in conducting research and transcribing footage.
• Assisted with the breakdown of production binders, booking film crew, researching and reserving vehicle rentals, booking hotels, and review of documentations such as visas, permits, insurance, carnets, for equipment.
• Worked closely with Production Coordinators to process expense reports, execute contracts, expedite payments, and research and reserve field equipment and supplies.
• Assisted with the digitizing, dubbing and eye-matching footage in post-production.
• Assisted in handling and maintaining equipment in the equipment room in order to provide a high level of service to production teams and others departments around the Society.o Provided training to production team.

Washington, District Of Columbia, US

Provided office assistance for hotel guests with administrative/ secretarial duties. Such as faxing, documenting, handling phone calls, copying, creating transparencies, printing computer files, Handling shipping and packaging for UPS and Federal Express, ect. As needs dictated.