Rick Pryce Email & Phone Number

Hilliard, OH, US

United States

Columbus, Ohio, United States

Columbus, Ohio

Responsible for the HR Resource Center staff and day-to-day operations. Delivered cost effective service to the organization and outstanding service to associates, retirees, job candidates and other stakeholders utilizing a tiered HR shared service delivery model, Key Performance Indicators and HR Controls Framework. Developed team members by mentoring.

Services Manager responsible for large client accounts. Proven experience driving innovative support solutions for multiple managed service contracts, I manage client relationships, meeting SLAs in an ITIL based ITSM environment. I succeed in my engagements and projects by focusing on driving utilization of company resources up and cost to our customers.

Managed teams of IT support specialists across four large geographic regions; Led and participated in multi-phased projects; Teams supported IT infrastructure and applications across multiple lines of business; Compiled and reported production statistics to senior IT management; IT liaison to hardware and software vendors. Responsible for cost containment.

Managed a fleet of 10 Bloodmobiles and 15 drivers; Scheduled nurses to staff 6 Bloodmobiles per day, managed vacation time and sick calls; Responsible for purchasing and maintenance relationships with multiple suppliers; Supported electronic equipment and donor databases; Responsible for operating budget of $3 million