Rick Rinehart Email & Phone Number

Developed and managed a Whole Home Warranty program, connecting consumers, agents, and inspectors to certify homes and protect investments. Built and deployed a unique offering to protect existing home owners, prospective buyers, sellers, and builders, driving value and providing a competitive advantage.

Provide operational support and direction for a regenerative organic hemp farm and CBD Brand. Primary areas of responsibility include accounts payable, contract management, manufacturing, fulfillment, and financial management. Provide strategic leadership to staff and contractors, and develop key performance indicators (KPIs), benchmarks and operational processes and procedures to optimize business operations and maximize profitability.

We provide innovative solutions and strategies that drive competitive advantage and improve operational results. Core areas of expertise are enhancing operational efficiencies, defining key performance indicators (KPIs), optimizing IT services offerings and strategies, and accelerating go-to-market strategies that deliver measurable outcomes and drive business success.

Established and managed the day-to-day operations of an ecosystem of vertical businesses to provide all services associated with the purchase, sale, and ownership of real estate. Developed key performance indicators (KPIs), benchmarks and operational processes and procedures to deliver best-in-class service to all internal and external stakeholders. Established strategic relationships across lines of business to drive innovation, teamwork and collaboration, and establish a common vision for our customers.

In this role as Senior Vice President (SGI Global Services) and President (SGI Federal), I was responsible for the development and management of overall operations of global organization, including all aspects of customer support, professional, and consulting services sales, delivery, and account management. With regard to my team management experience, I have led and mentored a team of over 400 services professionals and encouraged them to achieve set goals. I was also ensuring delivery of best-in-class customer support, professional, and field services as well as account and warranty management while developing global services organization to support SGI growth strategy. I have developed best-in-class high-performance computing and data analytics solutions for the federal government and large federal system integrators.Here are some of my key achievements:• Controlled entire SGI federal subsidiary, including business development, contracts/legal, sales, partner management, and services delivery, producing over $200M of revenue.• Decreased annual service delivery costs by 27% and increased customer satisfaction by 9% via data-driven metrics approach and customer support service.• Enhanced support services attach at point-of-sale by 45% by expanding support services offerings in line with product sales.

In this role at Sun Microsystems as a Vice President of Global Customer Services, I have directed all operations of the organization of 1,400 services delivery personnel throughout North America, which contained all aspects of support services, managed services delivery, and account management.My key contributions were:• Boosted customer satisfaction by 2% and minimized customer service defects by 20%.• Secured additional services revenue of $30M by increasing services attach rate and ensuring alignment with services sales.• Led full-stream services delivery P&L with budget of $500M and $1.4B in support services and managed services revenue.

In my previous role at Sun Microsystems, I have managed $310M IT service delivery organization in support of US government accounts. I also have directed and trained a team of 360 professionals, including 240 direct and 120 indirect across the country engaged in the delivery of support services, professional services, multi-vendor, and managed services.

I was responsible for coordinating US government and selecting state and local government entities while overseeing $70m services sales and delivery organization.Key accomplishments:• Recognized as #1 sales team in Americas region for demonstrating outstanding sales stats.• Accelerated multi-vendor support services revenue by 25% and professional services revenue by 30%.

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