Rick Rohlfing Email & Phone Number

Roseville, CA

• [Contracted through Porter Consulting from 8/2011 to 1/2015]Led the global cloud implementation of remote hands-on networking, storage, server, and cloud labs as an integrated component of professional certification.
• Built, trained and motivated cross-functional team of fourteen to design, build, schedule, maintain, upgrade, and life-cycle manage fifteen remote labs serving twenty external and internal customer groups worldwide.
• Saved $720,000 annual operating expenses by providing remote labs for training inside sales teams.
• Created $60,000 annual savings and $30,000 annual revenue increases through innovative lab utilization improvements. Further increases in revenue and expense savings with every additional new course.
• Tripled delivery capacity of OneView certification training saving of $90,000 in equipment and $21,000 in annual operating expense.
• Relocated Remote Lab from California to Michigan while delivering operational capacity to meet client needs and support HP Discover trade show requiring 13 certification training deliveries. Completed three phase.

• Led design/installation of a donor processing technology handling 120,000 transactions per month. Implemented within five months and eliminated eight legacy systems. Cut paper use 70%, and increased radio listener.
• Drove transition of internally managed phone lines to out-sourced dynamic capacity network that tripled peak call volumes in subsequent donation pledge drive.
• Evolved customer data security from limited focus in 2005 to rigorous formal approach in 2010 as the organization grew from $40M to nearly $100M in revenue. Established leading edge credit card security system with.
• Given responsibility for floundering 25-person Donation Processing Center in 2009. Reduced group expenses by 25% while increasing productivity and raising staff morale.

• Redesigned/updated data center, internal network, web presence, data security, and updated supporting enterprise software applications, all while revenues doubled between 2005 and 2010.
• Created first in-studio dashboard to give on-air talent real time information on pledge drive status. Enabled rapid changes in donor appeals and ability to report pledge drive progress.
• Increased outbound calls to financial donors by 15% with an auto-dialer system allowing identification of targeted donor subsets. Dialer programmed to roll through time zones to prevent late evening calls.

Restructured IT department and established a group design team involving representative employees from all levels. Group crafted mission/values statements as guide for team behavior and decision-making.EMF Broadcasting is the parent organization to the KLOVE and Air 1 radio networks of over 500 signals and more than 5.8 million listeners, where I was.

Used business experience and technical knowledge to assist early stage companies establish technical/customer support functions, define problem escalation paths, and create tiered, fee-based support programs.

Management Of High-Technology Companies, Aea/Stanford Executive Institute

Executive Program, Uc Davis Extension

Strategic Management, Aresty Institute Of Executive Education