Richard H Rowland, Imba Email & Phone Number

Louisville, Ky, Us

As a Global Account Manager, I am responsible for the way our company aligns, supports, and propels our key clients' strategies. My role includes focusing client teams, maintaining key relationships, and organizing how the story of our partnership is told.

As a Team Lead and Performance Improvement Coach, I am accountable for improving performance within organizations and businesses across a wide array of industries. Please consider the following key contributions: Led performance improvement program with West Fraser sawmills in Alabama and British Columbia. Implemented a systematic approach to stimulus and facilitated the CEO transition as Program Manager for the Southland Development Authority, an economic development effort in S Chicago Devised, developed, and executed “Between Well Maintenance” strategy for Transocean’s deepwater drilling fleet, reducing scheduled maintenance overrun from 11 to 1.8 days, maintenance turnaround time by 50%, and generating financial savings of $40M+ per year. Developed the BOP reliability standards that contributed to our BP team's 2014 Helios Award for minimizing downtime and process risk. Led a team that reduced eight key critical paths an average of 7.4 days for a plant mega-turnaround. Optimized frontline engagement, results-based focus, communications, and interconnected scorecards while serving as executive coach and leading three teams of performance coaches recognized for driving six+ months schedule and $15M improvement to $26B APLNG Project. Brought a 110-year-old crane manufacturer back to profitability and on-time product delivery through the application of LEAN and strategies designed to transfer the experience of an aging workforce. Improved product availability by 11% and government reportables by 71%, while also reducing injuries by 24%; achieved by planning, developing, and implementing a management system designed to centralize focus and rigor to refinery management for BP Whiting Refinery.

As part of my International Business education, I served as a consultant focused on improving the relationship between Inphonic and their two BPO partners, Respondez, based in Mumbai, and Mphasis in Mangalore, India. My focus was on communication and understanding between the two companies so as to strengthen the partnership and improve the performance of Inphonic's back office support. A large part of this effort was in helping each understand the cultural differences between the partners and I took on the secondary role of ambassador of American culture to help the Indian support team better serve their customers through understanding their needs and frustrations. As a result of my implementation, the two companies continued a strong partnership, resulting in a doubling of Mumbai-based support within Respondez.

Upon returning from Nicaragua, I took this position while researching and applying for graduate school. The company specializes in delivering meals and groceries to the film and tv industries, specifically the production teams. My goal was to develop a sales strategy to establish a customer base outside of that industry that would balance the cyclical nature of that industry. I built a client list that included university organizations, law practices, venture capital firms, and corporate offices. The result was a cut in layoffs for Prestige's kitchen and drivers, leading to greater stability and reliability for the company. My time with Prestige Services was important in giving me the confidence that I could find the unorthodox opportunities to help an organization improve.

This position was the fulfillment of a childhood dream of working with the America's Cup. It is also a large contributor to my focus on and support for recognizing the value in engaging in your workforce. While living in New Zealand, I joined Southern Spars and learned the art of composite construction. I became a senior composite sparmaker, worked alongside the rigging team, and lived that dream of working with the most complex, fastest sailboats in the world.

As one of the early members of an internet-based email marketing software startup, my responsibilities ranged from investor relations to partnership development and management to sales. As we grew and secured early funding, my focus narrowed to developing sales channels through strategic partnerships and supporting an industry-wide push for permission-based marketing standards. Through this experience I learned a great deal about the amount of discretionary effort people are willing to put in if they believe in the product and the people surrounding them.

I was responsible for developing a client base in the Western United States and Canada from a warehouse in Berkeley, CA. The company specialized in importing Indonesian, Chinese, and Indian furniture and selling wholesale to retail organizations. My market's growth was significant enough to add a second facility in Seattle and split the territory. This experience taught me the value of maintaining strong relationships built on trust and a spirit of service. I left in order to pursue ownership in Radical Communication and work with a team of old friends.

Imba, International Business

Activities and Societies: VP- Student AffairsThe Moore School is one of the top two international business programs in the country..

Ba, Political Science, History

Activities and Societies: President- Circle K International (Kiwanis) Kappa Alpha Order Team Leader- Habitat for Humanity

Diploma

Education record