10+ years of IT experience in business system analysis and desktop support.• Supervised 50+ professional employees, ensuring business needs where met in a timely manner with a high degree of accuracy. • Excellent time management skills.• Experience coaching and supervising Information Technology staff members.• Experience in supporting printers, multi-function devices faxes and scanners.• Strong capabilities in communicating and leading technical teams on multiple projects, and in providing excellent customer service in a fast-paced environment which requires diplomacy and maintenance of confidential information.• Shown ability to communicate complex technical problems in simple terms to customers and staff members• Experience supporting client computers within an enterprise environment with a minimum of 5,000 customers• Administered remote support of clients through use of Bomgar remote client.• Demonstrated excellent skills to perform, document, and manage problem resolution, escalation, and notification policies and procedures.• Experience supporting managed wireless mobile devices including IOS and or Android devices in an enterprise environment.• Experience in supporting hardware, software, desktop applications as it relates to desktops, laptops, mobile devices.• Demonstrated ability to facilitate and manage meetings.• Ability to collaborate and effectively participate with others both within and outside of IT.• I have advanced experience supporting Windows and Macintosh clients in an enterprise environment. • Ability to diplomatically give and receive directions, information, and knowledge to and from other team members, clients, managers and other University students, staff, faculty, and affiliates.• Advance experience working with users and computers in Windows Active Directory.• Strong knowledge of hardware, software and desktop applications as it relates to desktops, laptops, thin clients, mobile devices, printers, multi-function devices, scanners, WOW Cars (Windows on wheels carts).• Strong ability to work independently; I have shown that I can set priorities as well meet multiple deadlines.• Experience managing multiple information technology projects within the health care industry.
Listed skills include Active Directory, Networking, Servers, Troubleshooting, and 30 others.
