William Russell Email & Phone Number

Hemet, Ca, Us

San Jose, California, United States

I have joined iOPEX as a ServiceNow solution consultant, as part of their on-shore ServiceNow practice.

Los Angeles, California, United States

Senior Manager - ServiceNow Business Group & IT Service Management PracticeWorked as consulting senior manager for several large projects with Accenture, including: ServiceNow functional and technical architecture, ITSM implementation (Incident/Problem/Change/Knowledge), ServiceNow enhancement and runtime support leadership for many clients: agricultural products company, automotive products company, major health care provider, state governments, banking, television.• Managed… Show more Senior Manager - ServiceNow Business Group & IT Service Management PracticeWorked as consulting senior manager for several large projects with Accenture, including: ServiceNow functional and technical architecture, ITSM implementation (Incident/Problem/Change/Knowledge), ServiceNow enhancement and runtime support leadership for many clients: agricultural products company, automotive products company, major health care provider, state governments, banking, television.• Managed Service Catalogs/Service Portfolio process development, Project Portfolio Process development.• ITOM/ITAM: Led ServiceNow Hardware and Software Asset Management Pro implementations, Configuration Management support and remediation, ServiceNow Configuration Management implementation, CMDB health metrics, Configuration process improvement• CSM (Customer Service Management) implementation and support, HRSD (Human Resources Service Desk) module support.• Served as Advisor on org changes to support enterprise mobility management (EMM: deployment and support of desktops, laptops, phones, tablets) for a major US health care provider.• Provided Early life support/Hyper Care of complex ERP applications and ServiceNow implementations through transition to run and maintain for multiple large company spinoffs.• Led site migration/IT upgrades for large company sites (desktops, printers, telecom/network). Show less

User Support Applications encompasses a range of computing services, including desktop updating and maintenance, operating system image development, the virtual desktop infrastructure, antivirus and desktop firewall, the service desk incident handling and change management system, and a number of other related technologies.

Customer relationship management at The Aerospace Corporation involves high-level issues for internal IT customers -- problem tracking and root cause investigation, change recommendation, maintenance and copywriting for various IT information outlets, corporate communications & publicity for the IT department, etc.

Over 11 years at Rice, I worked in field desktop support, problem tracking & resolution, remote access support, and help desk supervision.

About.com started in 1997 as The Mining Company, a web site for new journalists to publish content on a wide variety of topics. My specialty area was computer peripherals, and I published hundreds of articles during my time with the company. Articles ranged from basic (such as "How does a computer mouse work?" or "What should I look for in a scanner?") to extremely technical (for example, latency in the design of computer processors, memory and hard disks).

Mba, Business

Although I have a strong technical background, this degree gave me a chance to polish my "soft skills" -- team leadership, organizational.

Meteorology

Worked on a PhD in Meteorology for about 3 years, but I guess it just wasn't my thing. At least I realized it quicker than most!

Bachelor Of Arts - Ba, Physics

High School Diploma

High school

Education record