Voice of the Customer.I am passionate about delivering technology to customers.Working with technology partners to deliver ongoing improvements in customer experience via industry leading solutions.Outcomes focused manager of Relationships, Products, Projects and Operations in payments, electronic payments, self-service, automation and ATM networks.I have demonstrated capabilities at identifying service gaps and delivering efficiency gains and cost reductions through transaction migration while simultaneously improving customer outcomes. I have experience in testing services, service delivery, data analysis, generating management reports and dashboards, problem solving and developing business cases for IT and related projects.I have strong experience in the following activities; • IT related Project Management• Leadership • Relationship and Stakeholder Management • Vendor Management • Change Management• Electronic Banking and Payments• Requests for Information, Proposals and Pricing• Equipment specification and selection• Rollout of hardware and software changes• Monitoring and management systems and SLAs• Capacity planning for peak periods• Work Safety• Process/Business Re-Engineering• P&L ResponsibilityI understand the Software Development Life Cycle, Project Delivery Life Cycle and ITIL, system testing and UAT. I have lead functional projects and been a participant in major core system replacement programs. I have lead change management and developed training programs. I have developed Business Continuity and Disaster Recovery planning and been part of exercises to demonstrate capabilities. I have managed network wide system issues and localised outages through to resolution.Specialties: self service; automation; ATM; POS; EFT; note coin cheque deposit; electronic payments; branch banking technology; scheme, proprietary card transactions; SIT, UAT testing; Anti-Money Laundering AML-CTF; compliance;