Rick Sasser Email & Phone Number

Portland, Oregon Metropolitan Area

Oklahoma City, Oklahoma, United States

Greater Denver Area

I was responsible for 48 Home Depots, 30 Lowe's, 4 Floor & Decors. Responsibilities to those local home improvement stores included building relationships with designers and all levels of management, issue resolution, working with district managers on high level escalations, product knowledge training for associates, custom quoting out-of-program product, direction for design challenges and motivating to lift sales. I was an assigned resource for the Front Range Stone office staff on training, retail store processes and procedures, issue resolution, purchase order management, and high level corporate escalations. The last 3 years, I became a go-to for my boss and the company owner for special projects and dealing with opportunities as a whole for the company and box retail programs.*Key Achievement: Achieved between 10% - 24% sales volume increases over the previous year for 4 years in row

Greater Denver Area

In this position I was the two owners “right hand man” and tackled whatever was asked, doing a little bit of everything to help the business grow and sustain itself. As the operations manager, I lead the office team and oversaw the daily operations of the company always looking for ways to improve and advance all aspects of the business. As marketing manager it was my job to bring the business up to date in the social media arena, improve website aesthetics & functionality, and bring in more new clients. All 4 years I had the privilege to work with Business Development Resources, Inc (business coaching & development company) and gained so much invaluable business knowledge and skills.Operations- Wrote and developed processes and procedures for running the office, company communication, and general company tasks.- When an install was sold, became the a project manager- Managed the office, including inbound calls and dispatching.- Helped implement and train the company in a new Customer Relationship Management Software. Worked closely with developer on beta testing.- Reviewed recorded incoming calls to improve customer interaction.- Use computer knowledge and experience to handle the light IT issues with office and field computers and systems.Marketing- Provided innovative new ideas for new website to make it more effective.- Maximize internet presence and effectiveness by working closely with SEO and SEM companies.- Created a new mission statement for company and lead development of a branding statement.- Launched a “Community Partnership Program”, entailed recruiting organizations, charities & churches with the goal of giving back to the local community organizations.- Developed and managed an outbound call center.* Key Achievement: Developed and implemented a Video Email Appointment Reminder, which installed a confidence in the customer resulting in greater satisfaction and connectivity.

Colorado & Wyoming

We were the vendor of water heater and plumbing install programs for Home Depot in Colorado and Wyoming. I was in charge of the daily operations of the local branch including creating a local office and call center. I also was the face of the company with building relationship with the management and associates for the 46 Home Depot’s we serviced as well as in-home meetings when issues arose and needed to be addressed.- Developed and cultivated relationships with 46 Home Depot stores to ensure the installation process was successfully followed.- Fielded customer issues which required facilitated communication between customers, Home Depot Stores and Plumb-In-Time home office to reach a resolution.- Trained and managed installers on the in-home selling process of water heaters.- Worked to achieve and maintain acceptable ratings from The Home Depot “Voice of the Customer” survey.- Managed the local office, dispatch center and warehouse. - Ensured that all billing and permitting processes were being completed daily.- Ordered and tracked proper levels of inventory for water heaters and materials.¨ Key Achievement: Achieved sales goals every month and consistently hit high levels of profitability (market was the only market in the company to consistently achieve those metrics)

Greater Denver Area

I jumped to this position because I was recruited away from my previous employer with a district manager training program. I had almost identical role and responsibilities as the previous store manager position.- Developed and implemented successful store growth plans, resulting in significant gains in sales and store bonuses. This was the first time those metrics were met in over a year for that store.- Cultivated a loyal team environment to accurately execute company initiatives.- Utilized “open and honest communication” to hold employees accountable and address poor performance via development and growth strategies.- Employed “Hot Selling Skills” to provide exceptional customer service, resulting in higher sales, greater customer satisfaction and minimal shrinkage.¨ Key Achievement: Shrink results were the lowest in the region at 1.29% (2.9% company avg.)

Greater Denver Area

I was in charge of the daily operations and sales of local stores. This included implementing corporate initiatives, merchandising, training sales teams, developing managers, inventory control, and monthly profit and loss analysis. As a result of my success I became a senior manager that helped other stores and training of their managers.- Developed and implemented store growth plans, resulting in substantial sales and profit gains- Nurtured relationships with local industry accounts, resulting in consistent quarterly purchases- Facilitated staff training and development, as well as the implementation of personal growth plans for each employee- Fostered corporate partnerships with merchandisers and charitable organizations- Maintained inventory control, including accurate ordering and receiving, as well as effectively merchandising of all products in accordance with company guidelines- Implemented company initiatives accurately and within set deadlines- Provided excellent customer service, placing customer satisfaction as one of the highest priorities- Due to my successful performance, I was repeatedly asked by my district manager to transfer to failing stores to turn around sales and raise the level of merchandising to company standards.¨ Key Achievement: Successfully utilized motivational, organizational and merchandising skills to thoroughly reform 3 failing stores in the Denver market

Dallas/Fort Worth Area

- Promoted clients and their products/services based on each individual client’s goals- Developed and maintained relationships with key individuals within each client’s organization- Analyzed and segmented target markets, assigning promotional teams accordingly- Trained and developed particular promotional teams - Facilitated communication of precise details of each promotion to fellow employees- Conducted weekly sales meetings, motivating employees and establishing sales goals- Coached fellow employees on effective salesmanship and sales techniques

Bachelor'S Degree, Organizational Leadership, 4.0

Bachelor'S Degree, Public Relations / Speech Communications

Completed 96 hours towards degree but did not complete