District Manager
Current• Guided the daily operations of 9 restaurants in Minnesota and Iowa.• Trained, developed, and supervised 9 General Managers and ensuring all training systems were used correctly for 140 team members.• Oversaw customer service standards were being followed resulting in a 96.25% customer service rating.• Directed all units to ensure food safety brand standards were followed, resulting in 100% pass rating by a third-party inspection company assigned by Pizza Hut.• Increased sales… Show more • Guided the daily operations of 9 restaurants in Minnesota and Iowa.• Trained, developed, and supervised 9 General Managers and ensuring all training systems were used correctly for 140 team members.• Oversaw customer service standards were being followed resulting in a 96.25% customer service rating.• Directed all units to ensure food safety brand standards were followed, resulting in 100% pass rating by a third-party inspection company assigned by Pizza Hut.• Increased sales growth by 2.6% from 2015 to over $3.2 million in 2016 by involving entire team in executing marketing initiatives, product promotions, B2B visits, and suggestive selling.• Built a team of 45-50 positive, high-energy, and highly productive restaurant General Managers, Assistant Managers, and Shift Managers that delivered appropriate operational standards to meet and exceed guest expectations.• Executed all policies, procedures, and systems while promoting ethical business practices and ensured compliance with all federal and state laws.• Created and developed a franchise-wide product ordering program using current usage and inventory level to reduce expenditure of unnecessary product by 1.3%. Show less
