Rick Serralta Email & Phone Number

Seattle, Washington, United States

Lake Success, New York, Us

Charlotte, North Carolina, Us

One of the largest independent Meineke franchise groups with twenty-three locations across the country, I was responsible for the overall operations of six car care centers in Washington. I directly managed all aspects of each center’s profitability through sales, gross profit margins, and payroll management. I also played a large role establishing operational standardization and social media marketing efforts for all twenty-three locations.

Raleigh, Nc, Us

Responsible for managing all store operations and sales functions for thirteen locations throughout the Greater Seattle Metro area. Providing leadership to the general managers and their teams to drive an increase in retail and commercial sales as well as profitability goals. I conduct regular store visits and provide action plans to achieve full market potential and ensure the execution of all our inventory and operational standards within the district. I'm also responsible for teaching business acumen through P&L reviews and best practices when it comes to sales and customer service.

Raleigh, Nc, Us

Responsible for building and maintaining strong in-person customer relationships with the intent of promoting and developing our wholesale business with national and regional accounts as well as independent repair facilities in the region. I oversaw approximately five hundred customers and communicated daily internally with our respected managers and individual sales teams focused around our opportunities while communicating our customer’s specific needs or concerns.

Elk Grove, Ca, Us

Responsible for planning, implementing and managing all necessary sales activities. The primary focus was around lead management and in-person/virtual sales calls across a variety of automotive repair and collision facilities selling SaaS for repair, management, and diagnostic products. Managing the complete sales funnel cycle and pipeline management through Salesforce automation software. Collaboration with internal cross-functional teams to ensure customers onboarding and ongoing training and support needs are met. Received recognition in Q1 2020 for achieving 167% sales to target.

Kennesaw, Georgia, Us

Responsible for managing and directing all store operations and sales functions for twelve locations and three sales territories throughout the state of Washington. Providing leadership to the general managers and outside sales team to drive an increase in sales, organic growth, and margin while managing expense control. I played a complex role in establishing a strong foundation to recover this under-performing area by establishing strategic payroll, expense, and sales strategies to improve P&L profitability. To execute these strategies, I recruited and filled four major roles for the area while also significantly improving cross functional collaboration with various corporate support channels.

Springfield, Mo, Us

Coordinated and supervised all aspects in the development, maintenance, and growth of all wholesale sales activity in my assigned region consisting of sixty-three locations and ten sales territories. Directly managing a group of ten territory sales managers, I spent time in the field managing all sales efforts in each market while collaborating with district managers, general managers, and designated sales specialists. Through my guidance and sales strategies, my team was able to increase our wholesale sales contribution by 45%.

Springfield, Mo, Us

My primary responsibility was making B2B sales calls to promote and develop our wholesale business with national and regional accounts as well as independent repair facilities. The territory was comprised of eight locations managing roughly one hundred and fifty accounts. Maintained daily communication with our respected managers and individual sales teams. Among numerous sales leadership awards, I received four sales achievement awards for hitting record numbers for the territory year over year including a sales manager achievement award for top performer in the entire division in 2014.

Springfield, Mo, Us

My first year in this role I received a sales achievement award for my success in the territory. Built relationships to increase sales in my assigned territory. I oversaw several stores and communicated weekly with their respected managers and individual sales teams in person and through CRM with a focus on setting the expectations at the store level and communicating customer’s specific needs. My primary responsibility was making B2B sales calls dealing with owners, managers, and their employees.

Springfield, Mo, Us

Responsible for the sales, profitability, appearance, and overall operations of the store. Objectives were to show consistent sales growth, ensuring store projects were completed, maintaining profitability, and ensuring policies and procedures were upheld. At the beginning of 2009 I relocated from Sacramento, CA to Reno, NV to take over an under-performing store operating at a loss for several years. These numbers were turned positive in just nine months through my leadership and the support of my entire team by identifying and developing their strengths.

Springfield, Mo, Us

Supported the store manager in the areas of sales, customer service, store appearance and store operations. Manage store during store manager absence and/or when working opposing shifts.

Springfield, Mo, Us

Experienced and technical parts specialist who serviced the majority of the store’s wholesale accounts through the B2B counter.

Springfield, Mo, Us

Support evening/weekend shift assistant store manager in areas of sales, customer service, store appearance and operations. Assume shift management responsibilities in absence of assistant manager on duty.

Springfield, Mo, Us

Provide all retail and wholesale customers with a high level of service. Support store management in accomplishment of assigned tasks.

Undergraduate, Business Administration And Management, General

High School Diploma, General