• Defined project scope in agreement with the project managers, stakeholders, and product owners and assessed them in analyzing risks associated within the project and helped them in creating a mitigation plan for the same• Prepared project Cost and Resource Plans for 100% quarterly budget utilization• Evaluated third party vendor data to help higher management determine “Buy or Make” decisions for Global regions• Played role of scrum master at project level; coordinated sprints, daily stand-ups, sprints review and retrospective meetings for smoother Agile project management• Developed training materials and operational workflows for training new resources & Vendors to ensure quality outputs• Created and improved SOPs (Standard Operating Procedures), QCDOPs (Quality Control Data Operations Plan) on confluence for user queries/ references which helped in reducing the rebuttals cases by ~43% and has improved the project quality by ~25%• Managed critical customer deliveries, customer requests, customer complaints for global regions, liaising with cross functional teams to ensure these are resolved and delivered within the defined deadline• Performed QIL, QA and QQ checks on allocated projects and shared feedback with the respective teams and vendors to ensure 100% quality product deliveries to end the customers.• Generated reports on excel and PowerPoint to conduct error trend analysis (ETAs), collect CAPA and perform RCA which helped in achieving Project KPIs of DPMO within 15000, and Quality score above 95%• Scheduled ETA sessions with teams and vendors to identify their knowledge gaps, issues and resolve those on a regular basis• Conducted regular meetings with PLs and LPMs to share project insights, customer feedback and escalations to plan further development• Conducted FMEA on 3D landmarks processes which helped in automation of 2 critical attributes which improved the process metric by 10% with annuals savings of ~1000 hours

• Worked on critical 2D landmarks maintenance project where possible risk of ICE was identified• Prepared project Cost and Resource Plan, developed training materials and mentored new resources on 2D landmarks maintenance project• Performed QIL checks, shared feedback and conducted regular ETAs sessions which improved 2D landmarks maintenance project’s DPMO score from 50000 to 20000, and Quality score from 59% to 96%• Worked on metric improvement for 2D landmarks maintenance project, idea was raised and LSS A3 was approved to eliminate waste, which delivered savings of ~950 Annual Hours• Conducted regular meetings with the PLs and LPM to share regular project updates and highlighted potential risks to plan further actions• Received Operation Excellence Award for successful completion of critical 2D landmarks project deliveries on given deadlines• Worked on a new 3D Landmarks South Korea project’s piloting, process designing, quality framework, SOP, software licensing, training & mentoring new resources and end-to-end product deliveries to the end customers

• Got trained on multiple cross functional projects, performed QIL and QA checks on multiple processes, shared feedback with the respective teams and vendors for improving quality to meet the projects KPIs• Extended support to the project SMEs in pre and postproduction activities to ensure smoother product deliveries to the end customers• Supported quality team in creating and updating the SOPs• Worked on multiple Ad Hoc requests, doubt logs via JIRA and ensured completion within TAT• Trained and mentored new recruits on multiple 3D processes and shared efficiency and ETA reports with PLs