Rick Shearin Email & Phone Number

Dallas-Fort Worth Metroplex

Plano, Tx

Assigned to Raytheon Technologies to deliver large scale international wireless LAN project.

Irving, Texas

Responsible for high volume technology implementation projects and SLA driven service delivery on an international scale. Professional and field services partner relationship management and on boarding. ITIL based performance, cost, and quality management. Technical Support Center leadership. Strong focus on voice/data networking and WiFi technologies.

Managed the project, engineering, and service provisioning teams responsible for deployment of the HotSpot Wi-Fi commercial network footprint.Led the UMTS phase II (3G rollout) National Development program.Directed and developed PMO best practices for the T-Mobile HotSpot Program Management teams.Managed program level implementations of Wi-Fi technology (802.11 WLAN) feature and functionality initiatives including data center relocation and system capacity planning.Facilitated prioritization and scheduling of product, infrastructure and marketing programs.Coordinated with internal and external business partners across multiple organizations for requirements gathering, scheduling, tracking, executive reporting and delivery of all programs.

Built a professional services organization providing turnkey Network Operations solution services for government entities and the private business sector.Provided technical consulting and contract project management services for network operations centers.Provided OSS/EMS and Remedy Software solutions and support services.Led technical design and build for network and security operations centers.Developed partnerships with leading service and product providers.Maintained the budget, funding procurement, and organizational strategy.

Managed multiple technical support departments with 10 Director level direct reports and approximately 130 telecom/datacom employees in diverse geographic locations. This includes all reporting processes and associated project management. Groups included 24X7 Network Operations Center; (3) 24X7 Technical Operations Centers in 3 metro areas responsible for switch centers and uplinks.Directed Corporate IT Help Desk; Network Field Service; Network Implementation; Tier 3 Network Engineering support; Network Security; and Network Management Systems.Facilitated the implementation of the Network Operations Center from ground up construction and created operating principals.Implemented a network management team charged with managing NOC tools.Developed process automation with ticketing and other related systems to manage network performance and reliability.