Rick Sierra Email & Phone Number

Newark, Nj

Manage the daily operation and maintenance of Horizon’s MECM infrastructure. Manage monthly MS Security Patching. Coordinate with application requesters to package and deliver applications to end users while reporting on installation success. Maintain all GPO and GPP settings to all physical and virtual desktops.• Technical SCCM/MECM lead managing the desktop infrastructure within Horizon.• Create and manage Windows 10 images and monthly security revisions/updates.• Lead architect in designing and upgrading MECM infrastructure.• Implemented OS deployment via SCCM for Windows 7 & Windows 10 images.• Lead engineer managing software and MS Security Patch deployment & remediation ensuring success rates exceed set SLAs.• Implemented process through GPP to ensure company compliance adhering to security settings on workstations.

Paulsboro Nj

Provide technical leadership and guidance for the daily operations and management of client account SCCM infrastructures. Provide recommendations for architecting new implementations and upgrades of client SCCM infrastructures. Coordinate with client leadership for new application deployment, upgrades and monthly Microsoft and third party security patches following applicable change management processes. Provide standardized reporting to ensure software deployment success and SLA metrics.* Technical SCCM lead on a project to upgrade client’s infrastructure to SCCM integrating their application, OSD and security patch deployments into a single SCCM solution.* Created a solution that gave the client the ability to do regular application updates to the servers at their forty bank branches in minutes rather than hours.

New Jersey

* Primary deployment engineer responsible for managing software distribution at more than 125 sites throughout North America, Europe, Latin America, and Pacific Rim regions, deploying to more than 30,000 users in a validated environment globally.* Manage and maintain a dual file and application deployment environment using Novell Zenworks 7 Tiered Electronic Distribution & System Center Configuration Manager.* Creation and maintenance of manual file copy scripts for redundancy. Designed custom scripts for user management and application object association.* Primary point person on an ongoing project to design, migrate, and implement a transition from Novell to SCCM, which includes the migration of over 2000 Novell application objects into SCCM packages.* Produce SLA monthly reporting working with the client to determine exclusions to SLA misses on the overall scorecard to ensure no financial penalties absorbed.* Manage the monthly Microsoft Security Patch deployments and daily McAfee virus DAT updates and auditing globally.* Create concise technical documentation that clearly defines procedures and work instructions.* Identify opportunities to leverage existing resources, service offerings and unique hardware not commonly found within the typical office setting to meet the unique needs of diverse business units, including sales and research and development groups (R&D). * Responsible for desktop client audits surrounding Microsoft Patching and antivirus intrusion protection.

Hopewell, Nj

* Provided Executive Support for the top 30 executives of BMS with onsite and in-home hardware and software support including installation of computers, peripherals and wireless devices.* Troubleshot and resolved day-to-day desktop, software, laptop and printer related problems in a timely, courteous and professional manner.* Provided 2nd and 3rd level support of 2000 users in a fast-paced, constantly evolving technical environment.* Completed server, desktop, printer, and application rollouts while demonstrating superior teamwork skills.* Troubleshot application delivery and deployment.