Rick Leblanc Email & Phone Number

Toronto, Canada Area

Setting up wireless networks for clients events, creating splash/landing pages/coverage for wireless accessProvisioning wireless/wired (ethernet) networks through our Extreme Networks telecom hardware (switches/access points/controllers) Providing data and voice networking services for the various events that take place at the MTCC.Working with event.

Brampton, Ontario, Canada

Managing Wholesale Carrier Fibre orders/projects to completionCoordinating the appropriate teams internally and externally to get various fibre services provisioned and installed, from start to billing.Providing Accesses(E10/E100/GigE etc) and Rogers IP/Legacy/Wireless Services(for primary/backup/data centers)Providing a connection solution to our.

Toronto

• Managing the Provisioning and Installation of services for small business customers to completion (local voice telephone business lines/DSL/HSIA/Domain/E-mail/Web hosting/Hosted VOIP telephone service), ISDN PRI, SIP.
• Ordering different loops/circuits(A1,A2,A5,Dry,etc) for relevant service (local line/DSL/HSIA)
• Working with sales/customer/ilec/clec/field techs/test & activation/Design and any other group to coordinate everything for install
• Coordinating and… Show more
• Coordinating and scheduling all tasks & dates/times in order to get services installed on planned date
• Programming features, testing and arranging field techs &any other required groups to repair any issues on turn-up

Mississauga

• Service Assurance Internet & Surveillance- Managing customers Cisco routers (checking router when alarms generated through netcool, ping test, check logs, trace routes, troubleshooting issues)
• Providing Technical support for Customers, Sales, Telco’s, Carriers, Vendors, IT personnel
• Working in a fast paced environment while taking full responsibility and ownership of customers troubles while adhering to Mean Time To Repair

Mississauga

• Testing/Repair/Technical support for Voice (Local/LD), Toll Free, T1/ISDN PRI
• Programming and provisioning lines (Toll free/local/Ld)
• Providing Technical support for Customers, Sales, Telco’s, Carriers, Vendors, IT personnel, field technicians
• Working in a fast paced environment while taking full responsibility and ownership of customers troubles while adhering to Mean Time To Repair

Toronto, Canada Area

• Testing telephone lines remotely via DMS-100, and CALRS
• Troubleshooting problems with customers over the phone
• Troubleshooting problems in wireless department with the “Simply 1” service
• Saving Bell money by determining when or when not to send the outside techs.
• Programming features on customers telephone line
• Dealing with high security info. In a fast paced environment

Mississauga

• Repairing cellular phones to component level (fine soldering involved)
• Servicing phones for all cellular companies (both in and out of warranty) Reading and Interpreting Schematics
• Testing and tuning phones to system specifications (using diagnostics equipment and software)
• Programming phones and providing technical support to dealers and end users
• Keeping track of inventory