Rick Smith Email & Phone Number

Stamford, Connecticut, Us

• I am working as Program lead on business requirements gathering, software application dev., workshops, communications, defining and responding to impact on processes/apps, reporting, data integrity, analysis, work streams, business readiness, development and deployment. Working with C Level, Sponsors, Stakeholders, Business, IT, Dev. Teamand users to achieve our stated Vision(s), identify dependencies with our users, processes and systems. Data Lake, ERP, CRM. Agile Scrum (IT side), Waterfall (Business side).

1506 Ma Zaandam, Nl

• Project Manager. I was originally hired to work on Product Hierarchy. I worked on two short term project requirements gathering efforts for two other projects as we waited for Product Hierarchy to start in 2019. I worked as team lead on business requirements gathering, facilitated workshops, worked to build communications (C Level, Sponsors, Stakeholders, Business, IT, Dev. Team) and agreements, identify dependencies (processes, systems, Data Lake, ERP, CRM), define impact on processes/apps, work streams, business readiness, development and deployment. Worked with SAFe, Agile Scrum (IT side), (Jira and Confluence) - Waterfall tools (Business side).

• Project Manager. Have worked as team lead on business cases, workflows, business readiness, development and deployment. Worked with Agile (IT), SAFe (Scaled Agile Framework- Agile Release Train - PI) and Waterfall (Business) tool• Project Manager. Have worked as team lead on business cases, workflows, business readiness, development and deployment. Worked with Agile Scrum (IT side), SAFe (Scaled Agile Framework- Agile Release Train - PI) - Waterfall tools (Business side). o Some of the tools used: JIRA, MS Project, Word, Visio, Excel, PowerPoint, SharePoint. • The projects I have worked on are a part of the ongoing efforts here at Duke Energy to provide efficiencies, define/drive process, conformity and ensure consistency in regulatory and internal stakeholder values to the enterprise and ultimately to the consumer.o As we gathered requirements, we observed manually intensive and error prone processes that contributed to a web of complexity that was not secure, efficient nor scalable. As a result, we worked to provide efficient, integrated, secure and scalable solutions using existing enterprise systems and newly developed applications.  Setup network configuration and security Designed, developed, installed, tested and implemented our solutions Added additional functionality to our solutions Change management, Business processes, training and support Scaled Agile Framework (SAFe), enterprise-scale development methodology. SAFe combines Lean and Agile principles within a templated framework towards helping an organization become a Lean Enterprise

Hickory, Us

• Worked as a team leader/member of successful programs, projects and implementations. My tasks were to help this company grow and we have increased revenue and service coverage more than 10 fold in the last 5+ years,• One of the first things accomplished was establishing communications by understanding the vision of our C-level management, the values of our organization, the team members skills, experiences, values and analyzing the requirements to achieve those values all contributing to the buy-in. As a result of our efforts at Unifour Fire and Safety we:o transformed of the entire IT infrastructure by installing and implementing onsite initially and moved to the Microsoft cloud and Office 365 created and implemented PMO and Help Desk for Servers, mobile devices, phones, Desktop, tablets, notebooks, SQL, SDLC, MS Office, SharePoint, SBS, printers, VOIP, SaaS, Cloud, etc..o Successfully used cutover migration to move our Microsoft Exchange to the Microsoft cloudo Successfully moved our Microsoft Dynamics CRM to the Microsoft cloudo Installed and implemented Cloud solution Service Trade (an industry specific software solution) we worked together to define and implement business processes, setup users, pricing, workflow, plugins, marketing, service case functions, knowledge base, support, upgrades and maintenance - developed and implemented training materials – Ongoing service and support for all of the above

• Team building (sales team) – Project Manager, PMO, Program Director, VP Sales/Marketing, Training• Agile Scrum methodology, selected the best resources, trained and motivated them to consistently exceed (130%+) sales objectives• Conducted market studies –formulated/implemented marketing and selling strategies • Recruited, hired, managed and motivated staff • Trained team members to build relationships, maintain a knowledge, services, customer’s needs, market trends, supply chain, competitive activities and to eliminate defects• Analyzed data and customer feedback • Servant leadership – communication, collaboration, motivation, rewards and recognition, customer service (internal and external) listen, learn, teach, have vision, serve my customers (internal and external) and my team• Used methodologies based on client’s needs to move from point A to B“I have co-partnered with Mr. Smith on several occasions and my firm has also used his expertise as a consultant. Rick is a true professional, articulate, collaborative, creative and gets results! I would HIGHLY recommend Rick Smith in ANY endeavor! Rick Wilson

During this time period, successfully managed a variety of contract implementations (hardware, software, IT Infrastructure, business intelligence, and business processes). The latest SAP implementation SAP R/3 3.1 and 4.08. Worked with (hardware and software), upgrades, SCM - Supply Chain Management and the SRM - Supplier Relationship Management modules. Teams consisted of Scrum Master, BA’s, Stakeholders, Product Owners, Developers, Program Manager, Project Managers and C-level executives. We used Excel, Word and MS Project software tools and the best methodologies (waterfall and Agile) to produce successful on time and on budget results. My role encompassed: • Managing communications both internal to the team (onsite, offshore) and with external stakeholders • Planning and Defining Scope • Activity Planning, Sequencing and Resource Planning• Documentation• Developing Schedules, Time Estimating, Creating Charts and Schedules • Cost Estimating, Developing a Budget • Controlling Quality, Managing Risks and Issues, Risk Analysis. Benefits Realization • Scalability, Interoperability and Portability Analysis • Negotiating/managing procurements with external contractors/suppliers • Team Leadership, contractor teams, onshore and offshore, Strategic Influencing, Customer Liaison I have led successful ERP implementation projects (SAP, JDE) as a Program and Project Manager. The latest JDE implementation ($5,000,000 project) was completed on time and under budget. That implementation resulted in increased sales/profits 40% while reducing costs,increasing efficiency and productivity. 1 Warehouse - MRP – ERP systems – Manufacture - Wholesaler – Retailer - End customera. Caterpillar systems working with Real World MRP b. Continental Teves (German automotive) working with SAP ERP systemsc. Corning (US) and Fujikura (Japan) fiber optics working with JDEwards ERP systems2 Various Infrastructure, MS Office 365, Dynamics CRM, GP, AX on premise and cloud

Ba, Business Administration

Music

Computer Science