Rick Steffey Email & Phone Number

Germantown, MD, US

Hughes Network Systems NAD Germantown, MD

• Identified customer and installer issues and solved unresolved issues.
• Served as an effective 'voice of the customer' and department liaison for communicating issues to other internal Hughes support teams.
• Communicate recommended issue resolution or process change to launch management, engineering, network operations, and program managers to coordinate the system upgrade and conduct the proper 'sanity test' to ensure the.
• When a new issue is… Show more
• When a new issue is identified, I confirm by replicating the issue and provide the SDG group with the supporting SPR, for issue resolution.
• Facilitated inter-departmental communications to effectively provide updated support information & service impact to all support call centers and center managers.

Germantown, MD

Friendship Heights, Maryland

• Developed and implemented new departmental policies and procedures in order to streamline services, realize cost-savings, and increase revenue.
• Established and maintained Network Administration policy and procedures for network security on the corporate network. Responsible include domain control access, Exchange 5.5 administrator, Check Point Firewall.
• Established and maintained Network Administration policy and procedures for network security on the corporate network. Responsible include domain control access, Exchange 5.5 administrator, Check Point Firewall.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Strong leader of customer support staff.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.

St. Louse Park, MN

• Served as lead coordinator for a Software Training company that specialized in "On-site Software Training" of all Microsoft, MAC, Linux and Red-Hat operating systems and support Applications for large companies and.
• Responsibilities included client relations, setup and install software to be trained, served as "Assistant Trainer" for all off-site events. Typical class involved setting up to 10 PC's with P2P network with the.
• Responsibilities included client relations, setup and install software to be trained, served as "Assistant Trainer" for all off-site events. Typical class involved setting up to 10 PC's with P2P network with the.

Bachelor'S In Business, Project Management

Classes to obtain final credits for bachelor's degree

Hs Diploma, Business Administration And Management, General

Activities and Societies: AAU Swim team, AAU Diving Team, Tennis team, and NASTAR Slalom racing