Rick Stephens

Rick Stephens Email and Phone Number

Sophos Global Escalation Manager Linux and Labs teams @
Rick Stephens's Location
Greater Reading Area, United Kingdom
Rick Stephens's Contact Details

Rick Stephens personal email

n/a
About Rick Stephens

Professional IT Support Engineer with over 10 years’ experience working on the VERITAS/Symantec Storage Foundation and Storage Management products and more recently over 2 years working on the Brocade SAN products. From implementation, configuration and troubleshooting to disaster recovery, I work on high profile issues, escalated due to complexity, Customer focus or Account Management or Sales necessity, to recover difficult and complex situations, where multiple cases exist.Areas of Expertise:• Brocade SAN products, both hardware, software and firmware. Including Network Advisor, Webtools and Fabric OS 6.x to current.• Storage Foundation HA : Veritas Volume Manager, Veritas File System and Veritas Cluster Service, Veritas Volume Replicator on Unix and Linux environments.• Veritas Operations Manager (VOM) managing a Storage Foundation environment on Unix, Linux and Windows platforms• Data Insight – managing the data in an enterprise environment on Windows platform• Command Central Storage – Managing the fabric, SAN, NAS and DAS in a heterogeneous environment on both Unix and Windows platformsStrong customer focus during high pressure trouble shooting

Rick Stephens's Current Company Details
Sophos

Sophos

Sophos Global Escalation Manager Linux and Labs teams
Rick Stephens Work Experience Details
  • Sophos
    Manager Global Escalations Support - Linux And Labs Teams
    Sophos Jan 2021 - Present
    Abingdon
    Global Escalations Support (GES) are responsible for handling the major Support escalations throughout the company. As well as being the back-line for all Support case escalations, we contribute to, endorse and assist with the roll-out of new product releases.The GES Linux team are responsible for the final level of support of Sophos Linux Protection and the legacy protection for Linux server products. This includes the reproduction and investigation of complex issues and working with the software Developers to identify resolutions.The GES Labs team is responsible for all escalated malware and detection cases where the covert world of Sophos Labs are needed.
  • Sophos
    Senior Global Escalation Engineer
    Sophos Dec 2017 - Present
    Abingdon
  • Brocade
    Regional Technical Support Engineer
    Brocade Jan 2015 - Nov 2017
    Bracknell
    Provide Brocade's Key Premier Customers and Partners with additional technical support on site or as needed. Proactively working with customer to plan, document and implement infrastructure changes and upgrades. Working alongside L2 and L3 Support Engineers on technically and politically challenging issues. Working on the SAN product range and Brocade Certified through Administrator, Professional and Brocade Certified Fabric Designer.
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  • Veritas Software
    Principal Backline Support Engineer
    Veritas Software Apr 2009 - Dec 2014
    Green Park, Reading
    Providing the EMEA Backline support for Symantec Storage and Data Management products - Command Central, Data Insight, VOM and Storage Foundation.Responsibilities included in-depth problem analysis and management of cases escalated through complexity or profile. Working with Front Line Support and coordinating with product Engineering teams on product bugs and enhancements. • Flew to Johannesburg for a high-profile customer and worked on a number of mission critical problems. This saved a 7-figure Sales agreement with a high profile customer and preserved the excellent reputation of Symantec Support. [Received applause award]• Built up and maintained a Trusted Advisor status with a high profile UK Bank. Took ownership of and through extended problem management, analysis and resolution turned around customer perception. [Received applause award]• Flew to Munich to manage a sensitive customer situation and resolve multiple issues with regards to the scalability and heterogeneous infrastructure. This enabled the sign-off of a massive Storage Management Sales contract. [Received applause award]• For the same customer, again worked in conjunction with the Engineering development team to facilitate the necessary enhancements for a Storage Management migration. [Received applause award]
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  • Symantec Software
    Technical Support Engineer
    Symantec Software 2001 - Apr 2009
    Greenpark, Reading
    Technical Support Engineer (Later part of the Advanced Support Team): Managing Customer support cases within the Storage Foundation suite of products. This includes VERITAS Volume Manager, VERITAS Cluster Service, Volume Replicator and VERITAS File System. Running on UNIX and Linux platforms.• Detailed log analysis, reproduction and configuration skills.• Excellent communication and case management skills throughout disaster recovery and mission critical situations. • As part of the advanced team, also responsible for assisting and developing the newer members of the Support team.
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  • Intel Corporation
    Data Center Unix Specialist
    Intel Corporation May 2000 - Dec 2001
    Winnersh, Reading
    The Data Center provided a web hosting service to many big name internet sites Ensuring the continued running and performance of the web and back-end servers. This was purely at the OS level and required quick analysis and action 24x7 in the event of an issue. During this time I took Solaris 7 Certified Admin.
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  • Foster Wheeler
    Unix Support Engineer
    Foster Wheeler 1995 - 2000
    Worked as a Unix admin for an IT Department in a large Engineering company specializing in project design and implementation.
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  • Icl Fujitsu
    Technical Support Engineer
    Icl Fujitsu Jan 1990 - Mar 1995
    Bracknel
    I was part of a team supporting the UNIX based, internal office automation software and later supporting the same for external customers.
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Rick Stephens Skills

Cluster Solaris Virtualization Storage High Availability Veritas Storage Foundation Veritas Veritas Cluster Server Storage Virtualization San Unix Enterprise Software Storage Area Networks Servers Nas Enterprise Storage Data Center Linux Technical Support Disaster Recovery Operating Systems Vmware Troubleshooting Veritas Volume Manager Customer Engagement Storage Area Network

Rick Stephens Education Details

  • King James College
    King James College

Frequently Asked Questions about Rick Stephens

What company does Rick Stephens work for?

Rick Stephens works for Sophos

What is Rick Stephens's role at the current company?

Rick Stephens's current role is Sophos Global Escalation Manager Linux and Labs teams.

What is Rick Stephens's email address?

Rick Stephens's email address is rs****@****ade.com

What schools did Rick Stephens attend?

Rick Stephens attended King James College.

What are some of Rick Stephens's interests?

Rick Stephens has interest in Children.

What skills is Rick Stephens known for?

Rick Stephens has skills like Cluster, Solaris, Virtualization, Storage, High Availability, Veritas Storage Foundation, Veritas, Veritas Cluster Server, Storage Virtualization, San, Unix, Enterprise Software.

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