Operations & Information Management Executive Advisory Council at UMass Isenberg

Promoted to build global information privacy and security team• Obtained CEO approval to implement the “Gold Standard for Information Security” company-wide• Developed a formal SOC including capabilities for threat intelligence team, content analytics team, and critical incident response team• Created a proven and adopted model to establish a robust cybersecurity and data privacy program• Restructured the Information Privacy and Security team to include: Security Engineering and Integration (SRE), Governance and Compliance, Vulnerability Management, and Threat Management• Built a formal vulnerability management program made up of external bug bounty program, vulnerability scans, application scans (OWASP top 10), PCI ASV, penetration tests, and red team test• Deployed security systems to detect vulnerabilities, anomalies, and potential indicators of compromise, which includes user behavior analytics using the Cyber Kill Chain and MITRE frameworks• Partnered with M&A companies to ensure PCI compliance and adoption of security best practices for PCI level 1 service provider• Orchestrated quarterly tabletop tests for incident response process• Gained security buy-in from the development and business unit security points of contacts by implementing RFCs and creating a SecOps/DevOps Squad to push security left in our AWS journey• Delivered monthly and yearly state of security updates to C-level executives, advisory board, and insurance underwriters for E&O and D&O

Recruited to manage 4 technology programs made up of 11 teams and 40+ global staff. Groups include Network, VoIP & Call Center, Video & Collaboration, Enterprise Applications, Enterprise Backup, Messaging, and Info Risk management • Developed 3-year IT strategic plan (Vision, Visual Roadmap, Budget, and Implementation Plan) outlining capacity and headcount planning, CapEx/OpEX, Call Center QA recording, HA/DR email messaging platform, CRM platform, SaaS solutions, virtual server, and virtual desktop infrastructure • Orchestrated 8 IT partnerships to ensure support of business goals, objectives, strategies, processes, and operations that drive and shape required IT Policy, services (ITL), and capabilities• Reduced IT infrastructure by 82% by architecting and deploying cloud-based solutions called office in a box, while reducing capex by 50%• Led the Corporate Business Continuity Team responsible for plan compliance and testing• Contribute to IT Audit Compliance, including internal and external Sarbanes-Oxley (SoX) compliance audits, and internal and external audits • Served as Acting Head of Information Security responsible for worldwide information security, information risk management, and maintaining PCI level 1

Recruited to manage multiple IT teams made up of software developers, helpdesk, and IT engineers. Act as technical lead and architect inclusive of networking technologies, web-based applications, online e-commerce systems, object-oriented design, and highly scalable infrastructures.• Developed 3-year IT strategic plan (Vision, Visual Roadmap, Budget, and Implementation Plan)• Overhauled Sonos.com inclusive of selecting and implementing CMS an ecommerce platform• Deployed new worldwide scalable infrastructure to support global product updates and sales channel reporting• Improved SLA’s and capabilities related to Salesforce.com (CRM), RightNow (Technical Support), Terremark (hosting), Ingram (product distribution), ADP, Avalara (sales tax)• Ensured PCI DSS compliance

Recruited to digitally transform the business leveraging modern IT architecture and B2B integration • Set strategy (vision and direction) for all technology initiatives ranging from business systems to IT infrastructure to product delivery and activation• Revamped legacy web-based systems utilizing Object Oriented programming, Service-Oriented Architecture (SOA), .Net, c#, Ajax, Web and Windows Service, XML, AS2, HTTPS, and single-sign-on technologies• Increased automation by 93% by leveraging Microsoft BizTalk to receive orders from customers and send to the fulfillment center• Outsourced IT to 7x24 managed service provider