Rick Wagner Email and Phone Number
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Highly motivated professional with over 20 years of leadership and hands-on technical expertise; with a focus in Engineering and Operations of complex Telecommunication service provider networks and Managed IT Services. Strengths include a demonstrated ability to manage, motivate and develop teams of highly skilled engineers, technicians and support staff in a fast-paced dynamic environment. Proven record of being able to communicate with clients and associates on all levels to design and present solutions, solve problems, manage changes and accomplish goals on time and within budget. Specialties: Technical Leadership and Team development.Network Engineering, Architecture, Operations and Troubleshooting
Frontier Communications
View- Website:
- frontier.com
- Employees:
- 12694
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Vp Commercial Service Delivery And AssuranceFrontier CommunicationsTexas, United States
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Vp Commercial Service Delivery & AssuranceFrontier Communications May 2023 - PresentDallas, Texas, Us
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Vp Managed Services DeliveryFrontier Communications Nov 2019 - May 2023Dallas, Texas, Us
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Vice President Customer Operations & EngineeringAccess One, Inc. Dec 2012 - Oct 2019Chicago, Il, UsLeadership of Operational and Engineering functions from contract to installation, care and repair, including capital planning and technical product development. Notable achievements involve product development and launch of a Broadsoft HPBX resale solution growing to over 2500 seats in first 24 months. Near record deployment of a Metaswitch platform in under 120 days from order to first call. Successfully deployed 1,500 seats in 90 days and over 10,000 in 36 months.- Executive leader for department of over 35% of company employees consisting of Engineers, Network Technicians, Customer Care Representatives, Service Provisioners and Project Managers.Champion and architect for the technical evolution of network design and product development.- Recipient of 2015 Bronze Stevie award for Business Development Executive of the Year.- Consistent annual increase in Net Promoter Score peaking at 76 in 2018.- Executed Legacy TDM switch migration.- Develop and conduct technical and product training classes for operations and sales departments.- Highest level escalation point and customer advocate for all customer and vendor related issues.- Developed extensive disaster recovery and business continuity plan for all network elements and services.- Architected and launched two SD-WAN solutions with Versa Networks and Adaptiv-Networks (formerly TeloIP).- Responsible for all capacity and capital planning for network evolution, including vendor and contract negotiations. - Technical representative for all telecom and Internet/WAN RFP/RFI responses. -
Director Engineering OperationsComcast Mar 2010 - Dec 2012Philadelphia, Pa, UsPost acquisition of CIMCO, oversaw all aspects of Legacy CIMCO CLEC operations while customers were strategically migrated to Comcast Fiber and Coax Network. - Consistently exceeded departmental goals of mean time to repair in under 4 hours, customer satisfaction greater than 8 out of 10, service installation intervals under 30 days, and ACD statistics under 30 seconds to answer.- Manage a multi-group department that consists of Project Management, Circuit and Service Provisioning, Installation, Call Center/Customer Care, Repair and Surveillance/NOC.- Escalation point for all data network related issues pertaining to the CLEC IP infrastructure. - Fourth-level escalation point for all customer issues within the CLEC business.- Successfully acquired SOC I type 1 audit (formerly SAS-70) for operational processes.- Familiar with the ordering, repair and escalation processes with multiple LECs. -
Director Of Technical SolutionsCimco Communications May 2009 - Mar 2010Oakbrook Terrace, Il, UsAcquired by ComcastService assurance accountability for department of over 20 individuals consisting of 3 managers and 17 technicians supporting a 24x7 surveillance and repair center (NOC). Service Delivery for IP based data services, and VoIP solutions.- Responsible for the installation and repair of all IP related services and networks including managed routers, switches and firewalls to deliver Internet, MPLS and VoIP solutions.- Represent operations on cross-functional product development teams.- Developed, revised and formalized processes to improve efficiencies in areas such as change management, trouble ticketing, and outage notification and response. -
Director EngineeringT3 Communications Sep 2007 - Mar 2009Fort Myers, Florida, UsEngineering and architecture responsibility for the voice, IP and transport networks for a regional facilities-based CLEC, offering traditional TDM and VoIP telephony. This position encompassed the growth of the business using Microwave/WiMax technologies to reduce dependencies on ILEC facilities and lower cost for last mile services.- Promoted structure and an analytical approach to problem resolution, with individuals and our networks.- Designed and constructed all facets of a co-location data center including: power, HVAC, floor plan, structured cabling, video and environment monitoring and security access and policies. - Deployed and managed a Cisco 15454/15310 optical backbone.- Involved in the development and deployment of a licensed and unlicensed WiMAX network to provide VoIP, and Internet access to the SMB market. - Accountable for CO engineering and operations from a CLEC perspective.- Responsible for the creation of IP Centrex/PBX, and SIP Trunking products with a MetaSwitch Soft-switch. -
Director Network & Systems EngineeringCincinnati Bell Jan 2002 - Sep 2007Overall Responsibility for Engineering, Implementation, Provisioning, and Support of Cincinnati Bell's Advanced Data, Broadband, and Internet Networks, and the Services Utilizing those networks. -
Sr. Manager Network EngineeringCincinnati Bell Oct 2000 - Jan 2002
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Sr. Network EngineerCincinnati Bell Jul 1998 - Oct 2000
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Internet Network AdministratorCincinnati Bell Sep 1995 - Jul 1998
Rick Wagner Skills
Rick Wagner Education Details
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University Of CincinnatiEngineering
Frequently Asked Questions about Rick Wagner
What company does Rick Wagner work for?
Rick Wagner works for Frontier Communications
What is Rick Wagner's role at the current company?
Rick Wagner's current role is VP Commercial Service Delivery and Assurance.
What is Rick Wagner's email address?
Rick Wagner's email address is wa****@****agz.org
What is Rick Wagner's direct phone number?
Rick Wagner's direct phone number is +131244*****
What schools did Rick Wagner attend?
Rick Wagner attended University Of Cincinnati.
What skills is Rick Wagner known for?
Rick Wagner has skills like Voip, Data Center, Mpls, Ip, Telecommunications, Cisco Technologies, Switches, Network Engineering, Firewalls, Wan, Network Design, Wireless.
Who are Rick Wagner's colleagues?
Rick Wagner's colleagues are Sterling Cargill, Marlon Dixon, Steven Zamore, Karen Leenhouts, Christian Rivera, Allison Konigus, Angella Ainsworth.
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