Richard Wells Email & Phone Number

Roswell, Ga, Us

Atlanta

As a Principal Consultant at Daugherty Business Solutions, I have:• Coordinated with all levels of leadership to ensure successful deployments of projects.• Resolved issues and mitigated risks by focusing on the big picture and provided calm leadership during even the most stressful projects and deadlines.• Frequently been tasked to handle the most complicated projects. • been recognized by my clients for Identifying and executing improvement opportunities for work intake and tracking (using Jira).• Experience with forecasting, reporting, and managing project costs and effectively establishing a budget tracking approach and metrics that accurately tracks team productivity and earned value.• Successfully communicated program expectations, goals, priorities, scope and status to all program stakeholders.• Provided oversight, guidance, and mentoring for other team members at Daugherty.

Atlanta, Ga

As the Director of Application Delivery for Insight Global, I am responsible for all development and testing for all of the internal applications used by Insight Global. I collaborate with the business stakeholders to prioritize new features and the resolution of defects, and ensure that these enhancements meet the needs of the business. In addition, I: - Successfully converted the Delivery team to an Agile / Scrum methodology utilizing JIRA. In this framework, I served as both the Development Manager and Scrum Master. I also served as the JIRA administrator for the IT Department. - Implemented repeatable, scalable processes for software delivery, change management, and scope management. - Led efforts to modernize and stabilize the home-grown, LAMP-based, CRM/ERP solution, including: - Migrating the entire application to a new Data Center with entirely new distributed storage solution and dedicated failover. - Improving overall database CPU utilization from 95% (on average) to just 12%, with peak times of 35-40%, greatly improving user satisfaction and application up-time. - Researching and correcting critical monthly accounting and finance reporting discrepancies, resulting in a month-over-month savings of > $400k to the bottom line. - Supervising the implementation of many enhancements to the applications that had direct, strategic business value, including: - The rollout of a new Division within the company 5 months ahead of schedule in order to meet business objectives. - A totally redesigned timesheet system now used by over 12,000 contractors across North America. - The opening of the company’s first international office in Toronto, Canada. - Collaborate with key business stakeholders to ensure my Delivery team correctly prioritizes the enhancements and defects required to move the business forward.

Atlanta, Ga

Interface Manager for the Massachusetts Health Exchange project. Responsible for all external interfaces between the Health Exchange and its external partners. Managed the relationship with all of these partners, assisting the development and testing teams with defects and design issues.Change Manager for the Massachusetts Health Exchange project. Responsible for monitoring and tracking all Change Requests that were submitted by the client. Created the Change Management plan and training for the entire 150+ person project and the clients. Negotiated with the client and the CGI project team on which CRs could be worked and which ones needed to be delayed or rescheduled.Release Manager for the Massachusetts Health Exchange project. Responsible for creating the overall detailed level project plan and ensuring that the project plan was followed and issues were raised when deadlines were going to be missed.Program Oversight Manager - partnered with Lead PMs to facilitate cross platform issues and jeopardies; Data Warehouse Delivery Manager - led team of 30+ Programmer and Business Analysts for the planning / analysis, development, testing, and operations support of three enterprise Data Warehouse applications ; Software Development & Integration (SD&I) Practice Leader for a 70+ person practice that managed all of the offerings, capabilities, and resources involving Software Development and Systems Integration for the Communications Sector of the US Central & South Business Unit. Some of the Offerings included Web Development, SharePoint Development, Requirements Management, Configuration Management, and Data Warehousing ETL Development.

Midrange Delivery Manager responsible for team of 20+ Programmer and Business Analysts for the planning/analysis, development, testing, and operations support of twelve critical customer care and billing support applications for BellSouth Long Distance (BSLD).

Bill Day Rating Project Manager responsible for implementing a major enhancement to a mainframe COBOL rating system for BSLD.OQTS Development Manager responsible for building and implementing an intranet order verification application for BellSouth’s Network and Carrier Services.COBOL Developer / Analyst responsible for designing, coding, and testing enhancements for telecom billing systems