Program Advisor for the University of Colorado Boulder Leeds School of Business Customer Experience Program.

Back Bowl Consulting Group is a strategic consulting firm focused on defining and implementing ditial transformational and process improvement initiatives to drive enhanced customer and employee experience, cost savings and revenue uplift. Experience with a wide-variety of verticals including healthcare, financial services, transportation, mining, utilities, manufacturing, telecommunications and non-profits. Successful engagements have delivered these and other benefits for clients. ★ Managed the cutover planning and execution of Oracle Cloud at Tri-State Generation and Transmission★ Acted as the data delivery workstream lead for the digital transformation effort at Summit Materials that included implementation of Coupa, MS Dynamics and O9★ Partnered with Air Methods to drive process improvement and digital transformation initiatives to deliver $14M in savings. ★ Managed the delivery of an enterprise O365 migration at Air Methods. ★ Delivered the first disaster recovery plan for Air Methods to ensure the organization is ready for a network disaster in anticipation of unforeseen data center shutdowns. ★ Built and implemented process improvement to foster operational efficiencies and improved customer experience at more than 300 Air Methods facilities throughout the country. ★ Partnered with Sutter Health Plan to provide progressive consulting, current state process and workflow assessment and future state recommendations to maximize the company's Salesforce and Oracle ERP implementations.★ Worked with Kaiser Washington Customer Support, Sales and Finance teams to improve processes and deliver a clear digital strategy to improve cash flow by $5MM/year while making it easier to do business with the company.★ Conducted M&A activities as part of the purchase of Group Health by Kaiser Permanente.★ Implemented an organizational transformation effort at Integrated Business Resource to focus on the customer and customer experience

★ Hired to develop cloud invoicing and data analytics products to spark growth in the Telecommunications and Financial Services verticals.★ Directed implementation following the company’s first sale to a Financial Services client, which then led to new business throughout North America, Europe, Southeast Asia and Australia.★ Served on-site with a major client, with access to the CEO and key stakeholders that enabled highly focused solutions development meeting the needs of financial services accounts.★ Led initiatives to integrate data into software applications encompassing multiple complex back-office environments.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT GLOBYSGlobys is a $30MM software development and Big Data corporation serving global B2B service providers.

★ Responsible for the performance of a team of 22 project managers overseeing a portfolio of $17MM in software and infrastructure initiatives.★ Exercised accountability for the product lifecycle and digital strategy for the self-service portal for business clients; defined a product development roadmap to guide the modernization of the business portal through $25M in investments.★ Recipient of the Peak Performance Award for leading a team of billing SMEs that uncovered $8MM in unbilled revenue in six months.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT QWEST COMMUNICATIONSQwest Communications International, Inc. (acquired by CenturyLink in 2011) was a large telecommunications carrier. Qwest provided local service in 14 western and midwestern U.S. states.