Rick Hope Email & Phone Number

Richmond, Bc, Ca

Richmond, British Columbia, Canada

Coquitlam , B.C.

Abbotsford

Strategic Consulting, including providing solutions for both Transit and Para transit fleets. Generating sales opportunities and advising agencies on the latest technology. Brand Development for Gatekeeper Systems through representation at multiple State Transit Exhibits.Project management and contract negotiations, leading Technical Support team, Bid Response team and Training support for staff.

Oversaw 19 states in the Southeast USA, traveled extensively to various states to meet with clients to present products to Procurement, Transit and Maintenance Directors.Created pipeline opportunities for the area – forecasted sales for the fiscal year and planned territory initiatives to meet goals for sales opportunities in the upcoming fiscal year (4.7M).Worked with ACT (CRM) on a daily basis – contacted over 40+ customers daily and kept extensive records.Attended various tradeshows for State Transit Associations (approximately 15-20 per year) and arranged for equipment, display material and literature, as well as my own travel- flights, hotels, car rentals etc. Developed and maintained relationships with clients and third party vendors. Prospected and identified new sales opportunities. Presented quotes to clients and managed various bid projects.

Oversaw daily sales and operations in the $20M store in Burnaby-Metrotown, the 5th highest volume store in the district. Hired as Sales Manager before transitioning to Operations Manager after 6 months. Reported directly to the General Manager in both positions.Provided leadership, guidance, and support to 135 employees. Managed 5 direct reports as Sales Manager, including supervisors of home theatre, computers, gaming, mobile, and the Geek Squad. Oversaw 3 direct reports as Operations Manager, including 2 Senior Operations Specialists and 1 Department Supervisor.Managed P&L for all sales floor departments. Analyzed sales histories and identified trends. Trained high-performance sales teams through role-playing and e-learning programs. Coached department supervisors to meet and exceed targets for sales, product service plans, and product replacement plans.Oversaw all store support areas including the service desk, customer relations, cash office, banking, loss prevention, supplies, and business plan development. Prepared weekly staff schedules using TALS software. Managed all HR functions such as hiring, orientations, training, and file documentation using PeopleSoft.Select Accomplishments:Achieved the highest sales of product service plans in the district for 3 consecutive months during the 2010 Christmas season, ranking in the top 10 of 71 stores nation-wide. Recorded the highest Boxing Day (same store) sales, achieving 130% of budget.Maintained labour costs within budget for 12 consecutive months.Drastically reduced out-of-stocks from an average of 86 per day to less than 45.Generated the biggest increase in employee satisfaction in the district on a semi-annual staff survey.Hired more than 60 employees for all departments in 2010.

Oversaw operations and administration in the $9M Winners store in Coquitlam-King Edward, the 4th highest volume store out of 10 in the district. Ensured the smooth and efficient operation of the customer service desk, cash office, stockroom, and all floor departments in an environment with rapid inventory turnover.Provided leadership and direction to a team of 60+. Hired all new employees and administered HR files. Prepared weekly work schedules, managed labour costs, and processed payroll. Provided daily coaching and mentoring to 5 department heads, including coordinators in customer service and administration. Chaired the shrink control committee, leading store-wide initiatives to reduce inventory loss. Managed warehouse operations, including the receiving and processing of 5-10 skids of new merchandise every day. Conducted quarterly audits of loss prevention and cash management procedures. Select Accomplishments:Met monthly and annual payroll budgets each year.Orchestrated a complete overhaul of the warehouse which led to reduced shrink and improved efficiency.Contributed to a slight increase in sales from $9M to $9.25M, despite adverse economic conditions.Partnered with an outside employment services organization and the district HR team to facilitate a joint program offering employment opportunities to new immigrants.

Managed all non-pharmacy operations in a $4M+ store in downtown Vancouver with full accountability for sales, customer service, payroll, P&L, people management, product ordering, inventory control, and store standards. Reported directly to District Manager. Oversaw the transition from a 3,000 sf. store to a new 10,000 sf. location with a full cosmetics & fragrance department. Coordinated the transfer of fixtures, equipment, and merchandise and supervised the accurate setup of the entire store in compliance with corporate planograms. Opened new location on schedule.Developed and led a team of 30+ including an assistant manager, a cosmetics & fragrance manager, and an operations supervisor. Recruited, hired, and trained 20 new employees in preparation for the move to a larger location. Provided on-floor coaching and leadership on a daily basis.Select Accomplishments:Generated the highest 1-day sales in BC for a grand opening, $125k with a 1.5% profit margin. Recognized as the only store in the company to record a profit on opening day.Recorded the highest sales in a 16-store district for 28 consecutive weeks after the move to a bigger store, ranking 35th out of 225 locations across the country.Tripled annual sales from $1.3M to $4.4M after the relocation. Achieved 125% of sales plan.

Business Management

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