Rick Millard Email and Phone Number
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A highly experienced and results-oriented telecommunications operations professional with an extensive record of success in technician development and management, area operations management, inventory management, project planning and management, customer service, quality control, and infrastructure installation/maintenance. Leverages excellent leadership and interpersonal skills to develop and manage high-performing teams and collaborate across diverse functions and organizational levels. An analytical and resourceful problem solver who develops and implements strategies and policies to control operational costs and maximize service quality.Strengths:* Professional networking through the process of initiating, developing and nurturing customer
Windstream
View- Website:
- windstreamenterprise.com
- Employees:
- 10301
-
Manager Of OperationsWindstream Feb 2021 - PresentUnited StatesProvide leadership and direction for both technical and professional voice and data teams, compiled of video, digital, copper, fiber and wireless tower communication.
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Field SupervisorGlobe Life - Liberty National Division Dec 2019 - Jan 2021Knoxville Metropolitan AreaLed, managed and directed individual and team sales for policy underwriting, quality face-to-face customer interaction, and administrative follow up for life and supplemental health benefits. -
It Telecommunications ManagerCovenant Health Jul 2018 - Jul 2019Knoxville Metropolitan AreaLed, developed and managed technical, administrative and triage support teams for a multi-site 10 hospital system. -
Enterprise Operations ManagerWindstream Communications Aug 2010 - Sep 2017Northwest Arkansas And Central ArkansasLed, developed, and managed field technician teams covering significant areas. Managed broadband transport, network transport, Internet, SD WAN, UCaaS, MPLS, Fixed Wireless, PBX systems, and multi-site network and data systems. Planned, led, and executed capital projects, with emphasis on tracking and detailed control of expenses. Coordinated team training and development. Managed overtime and daily ticket workflow. Emphasized customer service development, productivity, and quality control. Worked with other service delivery support teams and organizations throughout company.• Initiated and turned up sole company marketing enterprise pop in Northwest Arkansas.• Established vital area customer relationships.• Built cohesive team continuity within enterprise workforce.• Initiated, coordinated, and installed enterprise on-net fiber leading to significant profitability.• Investigated, discovered, and documented company copper and fiber assets, leading to recurring revenue.• Designed and implemented company-wide employment engagement process.• Initiated and designed operations and customer interaction process to strengthen business relationships.• Developed and managed local warehouse inventory integrated with company inventory network.
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Operations Manager Network ServicesBaptist Health Little Rock 1999 - 2009Led team in 24x7 integrity assurance PBX/TDM/IP platform for seven hospitals, ten major telecom systems, three business communication systems, and 22 ancillary facilities, including 8,500 telephony ports and 350 wide area circuits. Supervised inventory process for telecommunications, including ordering, shipping, receiving, and distribution for MACS and repairs. Researched, planned, organized, and executed all system upgrades, project management, and new facilities.• Initiated and led team advancement to merge telecom and I/S department philosophical and technical approaches in WAN network (TDM to IP/VoIP).• Managed complete multicampus system (seven hospitals) power plant replacement and entire voice/PBX platform within a year, including planning, budgeting, contracting, and coordinating all efforts. Consistently stayed within annual operating and capital budgets and completed the turnaround of MAC tickets within the expected 24-hour period.
Rick Millard Skills
Rick Millard Education Details
Frequently Asked Questions about Rick Millard
What company does Rick Millard work for?
Rick Millard works for Windstream
What is Rick Millard's role at the current company?
Rick Millard's current role is Manager of Operations at Windstream.
What is Rick Millard's email address?
Rick Millard's email address is rm****@****net.com
What schools did Rick Millard attend?
Rick Millard attended University Of Arkansas At Little Rock, Southern Nazarene University, Southern Nazarene University.
What skills is Rick Millard known for?
Rick Millard has skills like Telecommunications, Voip, Wireless, Network Design, Mpls, Software Documentation, Enterprise Software, Service Delivery, Telephony, Vpn, Leadership, Management.
Who are Rick Millard's colleagues?
Rick Millard's colleagues are Frank Quintana, Sara Tran, Nawar Aldabbagh, Melanie Champion, Lutricia Crowder, Clint Umbehant, Logan Clark.
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