Rick Millard Email & Phone Number

United States

Provide leadership and direction for both technical and professional voice and data teams, compiled of video, digital, copper, fiber and wireless tower communication.

Knoxville Metropolitan Area

Led, managed and directed individual and team sales for policy underwriting, quality face-to-face customer interaction, and administrative follow up for life and supplemental health benefits.

Knoxville Metropolitan Area

Led, developed and managed technical, administrative and triage support teams for a multi-site 10 hospital system.

Northwest Arkansas And Central Arkansas

Led, developed, and managed field technician teams covering significant areas. Managed broadband transport, network transport, Internet, SD WAN, UCaaS, MPLS, Fixed Wireless, PBX systems, and multi-site network and data systems. Planned, led, and executed capital projects, with emphasis on tracking and detailed control of expenses. Coordinated team training and development. Managed overtime and daily ticket workflow. Emphasized customer service development, productivity, and quality control. Worked with other service delivery support teams and organizations throughout company.• Initiated and turned up sole company marketing enterprise pop in Northwest Arkansas.• Established vital area customer relationships.• Built cohesive team continuity within enterprise workforce.• Initiated, coordinated, and installed enterprise on-net fiber leading to significant profitability.• Investigated, discovered, and documented company copper and fiber assets, leading to recurring revenue.• Designed and implemented company-wide employment engagement process.• Initiated and designed operations and customer interaction process to strengthen business relationships.• Developed and managed local warehouse inventory integrated with company inventory network.

Led team in 24x7 integrity assurance PBX/TDM/IP platform for seven hospitals, ten major telecom systems, three business communication systems, and 22 ancillary facilities, including 8,500 telephony ports and 350 wide area circuits. Supervised inventory process for telecommunications, including ordering, shipping, receiving, and distribution for MACS and repairs. Researched, planned, organized, and executed all system upgrades, project management, and new facilities.• Initiated and led team advancement to merge telecom and I/S department philosophical and technical approaches in WAN network (TDM to IP/VoIP).• Managed complete multicampus system (seven hospitals) power plant replacement and entire voice/PBX platform within a year, including planning, budgeting, contracting, and coordinating all efforts. Consistently stayed within annual operating and capital budgets and completed the turnaround of MAC tickets within the expected 24-hour period.

Business

12 hrs of undergraduate work

Business

60 hrs of undergraduate studies

Education record