Rick Woodruff Email and Phone Number

Act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.Promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible.Actively involved with Sales in the acquisition, submission and implementation of cases over 500 lives. Lead and coordinate the submission, set up and installation of assigned new groups with all stakeholders.

Contribute to the company’s success through excellent customer service and process improvements that meet or exceed performance objectives for the following major job functions:♦ Manage and lead effective relationships with policyholders and producers on assigned caseload through occasional on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations. ♦ Work with producers and policyholders to understand their concerns and needs and act as liaison between home office departments and the customers to interpret existing contract, initiate plan improvements, resolve administrative inconsistencies and answer commission, claims, premium and evidence questions.♦ Aggressively pursue opportunities to improve profitability, retention, and growth; Monitor renewal activity and prepare renewal package for the producer and policyholder justifying the renewal and recommending changes if appropriate. Determine plan design options for in-force groups and submit to field office Sales Administrative Coordinator for proposal generation.♦ Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible. Promote new product offerings and enhanced product features. Highlight the advantages of placing the coverage with our company in coordination with the assigned Sales Representative.♦ Manage the amendment process to make changes to customer’s contracts, following underwriting, compliance and administration guidelines.♦ Coordinate the submission of new groups; set up and installation of assigned new groups with the policyholder and producer. Provide similar support to new administrators at in-force accounts.♦ Facilitate the enrollment and re-enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs, as needed.

♦ Payroll: o Maintain proper communication with outside payroll vendor o Ensure accurate processing payroll for all employees and 1099 contractors o Review time sheets and contractor invoices for accuracy♦ Accounts Receivable: o Ensure invoices are sent to clients in the appropriate time frame o Monitor Accounts Receivable and collect past due amounts from current and previous clients♦ Sales: o Strategically identify the needs of retail and commercial clients and provide the most appropriate solutions. o Maintain personal and company-wide sales goals

♦ Provided day to day service on an assigned book of business representing primarily self-funded clients♦ Carrier Management: o Initiated and monitored group wide changes for clients o Initiated the reprocessing of claims with the carriers to ensure that only proper services were being paid by the client’s self-funded plan o Ensured accuracy of changes and correspondence between clients and carriers o Managed implementation of new carriers o Ensured accurate invoicing from carriers♦ Employee Communication: o Conducted employee meetings during open or special enrollment periods o Coordinated benefit fairs for clients o Developed, maintained, and coordinated annual and ongoing benefit materials o Benefit education to employees and retirees♦ Compliance: o Advised clients on Federal and State regulatory requirements pertaining to HIPAA, PPACA, ERISA, and COBRA o Maintained and distributed annual notices♦ Spearheaded claims resolution for clients and members♦ Developed a company-wide Walking Program to be shared with clients and prospects

♦ Oversaw health and welfare benefits for 3,500 Union and Non-Union employees covering 17 locations and 12 benefit plans for a Fortune 500 manufacturing corporation♦ Eligibility Maintenance: o Monitored new hire eligibility based on Union contracts and company policies o Ensured termination of coverage upon termination, layoff, and leave of absence o Participated in dependent audits to ensure only eligible dependents were being covered♦ Annual Open Enrollment: o Ensured proper website function prior to enrollment period o Ensured accuracy of data being passed to carriers and Payroll o Updated Payroll department with new rates o Provided training to temporary employees assisting with the open enrollment process♦ Compliance: o Ensured compliance with Federal and State regulatory requirements pertaining to HIPAA, PPACA, ERISA, COBRA, and ERRP♦ Liaison between Union and Non-Union employees, corporate human resources, benefit carriers, and benefit providers

♦ Responded to 80-90 inquiries and requests daily from employees regarding health and life insurance benefits♦ Developed ongoing and open enrollment materials for 12,000 employees♦ Managed health and life insurance records for active employees and retirees

♦ Received phone calls from clients seeking test results♦ Generated, collated, and delivered confidential reports to clients on a daily basis♦ Developed team camaraderie within Toxicology Customer Service