Ricky Cheng Email and Phone Number

- Worked with various clients to support in establishing a seamless QA structure and process.- Lead and coordinated the testing of third party API integrations within the clients existing infrastructure.- Supported Platform team by analyzing data and API requests to address gaps missed in the solution design and requirements.- Consulted with Product and Front end Team (Web, Mobile) on requirements, design decisions, defects, and overall customer experience. - Responsible for… Show more - Worked with various clients to support in establishing a seamless QA structure and process.- Lead and coordinated the testing of third party API integrations within the clients existing infrastructure.- Supported Platform team by analyzing data and API requests to address gaps missed in the solution design and requirements.- Consulted with Product and Front end Team (Web, Mobile) on requirements, design decisions, defects, and overall customer experience. - Responsible for analyzing Epics and User Stories to develop test plan and test case scenarios.- Assisted, Planned, and Coordinated with Technical Team in triaging bugs and testing of user stories.- Experienced in API testing using JSON web service requests via Postman application. Show less

- Lead small and medium QA initiatives and when required lead multiple QA initiatives in parallel.- Responsible for analyzing SDS, BRS, and SRS documents to develop test plan and test case scenarios.- Managed and hosted Defect Calls for Development team, BA's and PM's to collectively triage Priority and Severity incidents.- Developed, updated and distributed QA dashboards to BA's and PM's to track execution progress.- Experienced in Planning, Coordinating and Executing test… Show more - Lead small and medium QA initiatives and when required lead multiple QA initiatives in parallel.- Responsible for analyzing SDS, BRS, and SRS documents to develop test plan and test case scenarios.- Managed and hosted Defect Calls for Development team, BA's and PM's to collectively triage Priority and Severity incidents.- Developed, updated and distributed QA dashboards to BA's and PM's to track execution progress.- Experienced in Planning, Coordinating and Executing test cases as part of SFT (System Functional Testing), Regression Testing, E2E (End to End Testing), and DVT (Deployment Verification Testing) phase.- Supported Operation Analysts in the UAT (User Acceptance Testing) and Normalization life cycles.- Assisted, Planned, and Coordinated Technical Team in developing scripts/code for Automation Testing.- Familiar in Oracle DB and Microsoft SQL database management systems and the creation of SQL queries for Database validation.- Experienced in the injection of XML web service requests via SOAPUI web service testing application. Show less

- Provided troubleshooting in hardware and software for day-to-day staff operations.- Upgraded computers in software and hardware according to company standards and guidelines.- Submitted tickets into company’s Issue Tracking System to trace the organizations historic issues in the customer support center.

- Keyed provincial wide EQAO test booklets into a database speedily and accurately while adhering to company’s service level demands.- Verified company’s database to overwrite unseen errors for quality assurance.- Notified staff and supervisors of unknown anomalies in data and negotiated on how to proceed.