Leading end-to-end onboarding of new B2B/B2C projects to enhance organizational value and profitability Crafting collaterals, designing solutions aligned with RFI and RFQ requirements, enhancing scope management to drive lead conversions within set deadlinesProficient in project launching, stakeholder & risk management and managing multi-project pipelines Onboarded and stabilized close to 20 Enterprise clients generating monthly revenue of over 0.5mn USD Collaborating with product development and sales teams to uncover opportunities for upselling and cross selling multiple IT Solutions (OMS/WMS/Control Tower)Monitoring customer invoicing and collections to maintain healthy P&L on company level

Served as Client Specialist collaborating closely with marketing, product and tech teams to onboard SMB clients Pan India onto company’s leading SaaS solutionOnboarded and Managed 200+ SMB clients generating worth 0.6mn USD of revenue quarterlyResponsible for increasing Product adoption and Value realization, ensuring retention and growth MoM Automation of onboarding process, performing market research activities and following up with cross functional teams ensuring client’s need as top priority through effective communication management Regular track on potential issues and risks related to tech, legal or any revenue leakage Handling Account escalations & ensuring SaaS renewals in a seamless manner

Delivered impressive actionables and result-oriented inputs converting averagely 20-25 potential leads (UK) into paid on monthly basis with average ticket size of 20K per lead (4 Lakhs Monthly)Worked closely with the product development team to relay customer feedback playing a key role in implementing product enhancements regularlyDrafted and demonstrated impactful pre-sales presentations, conducting regular client reviews and implement improvement plans based on customer feedback, resulting 25% average reduction in churn rate Followed and executed new strategies to generate business through referral leads and auto-plan renewals

Fostering client partnership by functioning as a proactive mediator for both internal and external stakeholders ensuring 100% seamless onboarding and management of new projects Successfully executed 15+ Projects integrating client’s system with Paytm’s Payment Gateway and in-house wallet, providing an end-to-end tech enabled payment solution to clients Introduced and successfully implemented a new revenue channel directly benefiting the revenue of the companyConstructed Monthly Trackers & Dashboards, SOP designing and F2F Reviews with clients Extensive cross selling B2B VAS products like QR, POS EDC, Debit Cards and Paytm Postpaid for producing additional layer of revenue Efficiently assessed risk management and resolved post-live project issues with optimal resolutions