Ricky Howard Email & Phone Number

West Chester, Ohio, United States

*Listened to customers’ needs to problem solve and find information to assist customers with finding the right product.*Subject Matter Expert for helping co-workers and management with technical aspects of vehicles.*Self-managed schedule, keeping and setting appointments, as well as following up with customers to ensure products are meeting their expectations.*Consistently ranked in the top ten percent of sales for my store.

Eaton, Ohio, United States

*Assembled and assisted in the design of prototype deep fryers including wiring, as well as mechanical and electrical components, adhering to and understanding CE and UL agency standards while meeting strict product launch deadlines.*Performed mechanical and electrical validation testing to ensure products would pass UL and CE standards.*Designed and fabricated a steam-generating chamber for connector validation in an oil-soaked environment.*Created a quick solution to adapt the steam generation chamber to capture and create an enclosed environment for ambient selector valve testing, allowing us to begin same-day testing, versus a two to three-day timeframe.*Managed and fabricated tests using a variety of equipment and procedures including utilizing environmental chambers, handheld and power tools, as well as three-phase electrical equipment such as 120V, 240V, and 480V power supplies, multimeters, soldering tools, and microscopes.*Used and developed LabVIEW VIs to perform test processes including controlling relays, solenoid valves, and data acquisition from multiple tests.*Assembled wiring harnesses and test panels for prototype equipment testing.*Built and confirmed bill of materials (BOMs) for prototypes and test panels, cross-referencing manufacturer’s part numbers with Henny Penny’s part numbers.*Used Micrium for control of the prototype assemblies being tested.*Debugged HMI controls software for prototype deep fryers using GitHub.*Wrote reports detailing data back to the engineers using Word, Excel, and Powerpoint in an easy-to-understand format.

*Lead a team of peers in the re-design of our Baja SAE Buggy from two-wheel drive to four-wheel drive to comply with new regulations.*Used CAD software such as Solidworks and Inventor to design suspension and drivetrain components.*Assisted smaller design groups within the team as a subject matter expert for suspension, steering, electrical, and safety design.*Designed and analyzed a chain drive system to power the front wheels to achieve four-wheel drive.*Researched parts from all-terrain vehicles that would meet our specifications and be able to easily adapt to fit our vehicle to save on project costs and time.*Analyzed the sizing of sprockets, chains, and shafts to determine sizing and feasibility.*Presented and organized project plans at monthly meetings to consultants and advisors.

* Assisting associates with escalated customer situations and training on proper workflows.* Promoted from CSR to sales team 12/10 then from sales team to ACS 6/11.* Morale Committee Leadership member. Planned events and addressed issues impacting associates.* Adhered to strict metrics incl, call volume, handle time, first call resolution and quality scores.upper management.

* Managing team of up to 36 associates in the safe operation of rides.* Managed team to meet goals in safety, team morale, guest experiences, budget, and efficiency.* My team won 6 guest excellence awards