AeroLeads people directory · profile
Ricky Kumar Email & Phone Number
Insight and Improvement Manager
at
Centrica
1 work email found
@britishgas.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Insight and Improvement Manager
Location
Leicester, England, United Kingdom
Company size
Who is Ricky Kumar? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ricky Kumar is listed as Insight and Improvement Manager at Centrica, a with 18296 employees, based in Leicester, England, United Kingdom. AeroLeads shows a work email signal at britishgas.co.uk and a matched LinkedIn profile for Ricky Kumar.
Ricky Kumar previously worked as Insight & Improvement Manager at Centrica and Workflow & Performance Manager at British Gas Business. Ricky Kumar holds Bachelor Of Science (Bsc), Biological And Biomedical Sciences from Sheffield Hallam University.
Company email context
Email format at Centrica
This section adds company-level context without repeating Ricky Kumar's masked contact details.
{first}.{last}@britishgas.co.uk
86% confidence
AeroLeads found 1 current-domain work email signal for Ricky Kumar. Compare company email patterns before reaching out.
Profile bio
About Ricky Kumar
I am a level headed, hard working, driven and confident individual who has a broad range of skills and experience . I have a firm understanding of operational management and the role MI and data insight analytics play in the success and continuous improvement of operational areas. Having worked in a large organisation for the past 13 years, I have held a number of positions covering technical and leadership roles. I am seen as someone who is approachable, intelligent and a safe pair of hands to trust to lead and complete any project that is presented to me.
Listed skills include Customer Experience, Customer Retention, Customer Service, People Management, and 15 others.
Current workplace
Ricky Kumar's current company
Company context helps verify the profile and gives searchers a useful next step.
Centrica
11 roles
Ricky Kumar work experience
A career timeline built from the work history available for this profile.
Insight & Improvement Manager
Responsible for the end to end workflow, operational MI and data insight strategy across all levels within Centrica Business contact management, external partners and regulatory bodies.Core Responsibilities• Lead and develop a team of Analysts• Formulate and deliver strategic plans to optimise workflow solutions, anticipating risks and maximising opportunities for efficiency and customer satisfaction• Ownership from concept to delivery of the operational MI and data insight analytics strategy in order to bring to life performance and objectives for the business• Drive continuous improvement through the design, production and delivery of value-add operational reporting and data insight covering all areas across the operational teams• Ensure reporting and complex data is sourced, analysed and presented in line with requirements, policies and procedures, identifying and resolving any information gaps or conflicts• Develop and deliver insight into customer experience and brand health• Utilising a broad range of data insight tools and methodologies, linking the relationships between customer experience and operational efficiency, to provide actionable insights through the delivery of strategic evidence-based recommendations to steer business decisions• Employ ‘story-telling’ to help the business understand underlying drivers behind performance results and to see the ‘bigger picture’• Responsible for producing key performance packs to include weekly performance reviews, monthly business reviews, external stakeholder performance packs and regulatory reporting. Providing detailed analysis, tracking trends to highlight risks and opportunities• Build data pipelines enabling data to be easily consumed and analysed• Working with a variety of project groups and operational teams to build and design new processes and solutions to drive improvements in customer service, operational standards and challenging performance where necessary
Workflow & Performance Manager
Responsible for Workflow, Performance planning, Reporting, and Process Improvement.
May 2015 - Nov 2020
Manager - Complaint Control Hub
Jan 2015 - May 2015
Manager - Ombudsman Team
Jul 2014 - Jan 2015
Manager - Executive Team
Jul 2013 - Jul 2014
Business Analyst
Nov 2012 - Jul 2013
Technical Support Specialist
Oct 2011 - Dec 2012
Customer Relations Executive
Feb 2011 - Oct 2011
Account Manager
Mar 2008 - Feb 2011
Account Manager
Optovision Uk
Feb 2007 - Dec 2007
Team & coworkers
Colleagues at Centrica
Other employees you can reach at centrica.com. View company contacts for 18296 employees →
SB
Stephen Bedford
Colleague at CentricaGullane, Scotland, United Kingdom
View →
PC
Pritan Chauhan
Colleague at CentricaLeicester, England, United Kingdom
View →
CH
Chris Hull
Colleague at CentricaKingston Upon Hull, England, United Kingdom
View →
PD
Paul Divall-Simmons
Colleague at CentricaCefn-Mawr, Wales, United Kingdom
View →
SR
Stéphane Ruaud
Colleague at CentricaGreater Lorient Area, France
View →
AC
Arun Chambers
Colleague at CentricaLondon, England, United Kingdom
View →
SK
Sarah Knight
Colleague at CentricaLeicester, England, United Kingdom
View →
BS
Beth Smythe
Colleague at CentricaNewbury, England, United Kingdom
View →
MN
Maxine Nicholls
Colleague at CentricaUnited Kingdom
View →
MD
Marcus Dancey
Colleague at CentricaGreater Cardiff Area, United Kingdom
View →
Stephen Bedford
Colleague at CentricaGullane, Scotland, United Kingdom
View →
PC
Pritan Chauhan
Colleague at CentricaLeicester, England, United Kingdom
View →
CH
Chris Hull
Colleague at CentricaKingston Upon Hull, England, United Kingdom
View →
PD
Paul Divall-Simmons
Colleague at CentricaCefn-Mawr, Wales, United Kingdom
View →
SR
Stéphane Ruaud
Colleague at CentricaGreater Lorient Area, France
View →
AC
Arun Chambers
Colleague at CentricaLondon, England, United Kingdom
View →
SK
Sarah Knight
Colleague at CentricaLeicester, England, United Kingdom
View →
BS
Beth Smythe
Colleague at CentricaNewbury, England, United Kingdom
View →
MN
Maxine Nicholls
Colleague at CentricaUnited Kingdom
View →
MD
Marcus Dancey
Colleague at CentricaGreater Cardiff Area, United Kingdom
View →
1 education record
Ricky Kumar education
FAQ
Frequently asked questions about Ricky Kumar
Quick answers generated from the profile data available on this page.
What company does Ricky Kumar work for?
Ricky Kumar works for Centrica.
What is Ricky Kumar's role at Centrica?
Ricky Kumar is listed as Insight and Improvement Manager at Centrica.
What is Ricky Kumar's email address?
AeroLeads has found 1 work email signal at @britishgas.co.uk for Ricky Kumar at Centrica.
Where is Ricky Kumar based?
Ricky Kumar is based in Leicester, England, United Kingdom while working with Centrica.
What companies has Ricky Kumar worked for?
Ricky Kumar has worked for Centrica, British Gas Business, and Optovision Uk.
Who are Ricky Kumar's colleagues at Centrica?
Ricky Kumar's colleagues at Centrica include Stephen Bedford, Pritan Chauhan, Chris Hull, Paul Divall-Simmons, and Stéphane Ruaud.
How can I contact Ricky Kumar?
You can use AeroLeads to view verified contact signals for Ricky Kumar at Centrica, including work email, phone, and LinkedIn data when available.
What schools did Ricky Kumar attend?
Ricky Kumar holds Bachelor Of Science (Bsc), Biological And Biomedical Sciences from Sheffield Hallam University.
What skills is Ricky Kumar known for?
Ricky Kumar is listed with skills including Customer Experience, Customer Retention, Customer Service, People Management, Root Cause Analysis, Complaint Handling, Stakeholder Management, and Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Ricky Kumar you were looking for.
View similar profiles
