Ricky Lang Email and Phone Number

• Performed Optomap, visual acuity testing, autorefraction, case and medical history, tonometry, and medication documentation for 20 patients per day.• Carried out OCT, HRT, corneal topography, and visual field testing on 2 – 3 patients per day.• Performed near visual acuity testing and magnifier demonstration during low vision exams 2 times per month.• Checked in 10 – 20 pairs of glasses per day using a lensometer and notified patients that glasses were ready to ensure patients received correct pairs of glasses in a timely fashion. Used lensometer to neutralize new patient glasses 2 – 3 times per day during pre-testing.• Made reminder phone calls to confirm all 20 patients for next day’s exams and called patients from waitlist to fill any open slots.• Answered 5 – 10 phone calls per hour. Also aided front desk staff by collecting payment, creating contact lens order, placing services on ledger, and scheduling next year’s appointment 3 – 5 times per day.

• Provided customer service by looking up items, giving an opinion on purchase choice, informing about relevant sales, collecting payments in a speedy fashion, and interacting with customers.• Promoted to key holder after 6 months.• Oversaw and delegated responsibilities to 2 – 3 other employees per day.• Managed inventory by checking in new items and restocking shelves constantly throughout each day.• Created beginning and end of day cash and credit reports 3 – 4 times per week in order to track profits.

• Enforced all pool rules throughout the day in order to guard 50 - 200 daily patrons. Activated emergency action plans when necessary.• Promoted to Head Lifeguard after 2 years.• Oversaw and delegated responsibilities to 3 – 4 fellow lifeguards each day so that each guard knew his or her role in case of an emergency.• Executed pool chemical checks every 2 hours so that the pool maintained proper chlorine and pH levels. Closed pool and added appropriate chemicals in case of an accident once every two – three weeks.• Handled money and pool tickets throughout the day to ensure that only members and guests of members were allowed entry.