Ricky Luangphithack Email & Phone Number

United States

Lenexa, Kansas, United States

Ranked in top 4 of 16 in member service.Assisted with 26 credit union mergers resulting in a 32% increase.Proficient in Slack, Microsoft Office, Word, Excel, Black Knight (MSP), New Course and Encompass.Crossed trained in different departments to better assist members such as mortgage recovery, loan processing, loan originator, compliance and forbearance.Familiar with loan types and programs including FHA, VA, USDA, FANNIE MAE AND FREDDIE MAC.

Kansas City, Missouri, United States

• Responsible for maintenance, stocking and cleanliness of the bar and all other functions inwhich increased efficiency and productivity of the bartending team.• Trained new barback and servers. Acted as a mentor to help understand and reach companyexpectations.• Provided friendly, expedited and quality customer service to every guest• In charge of liquor and beer inventory

Overland Park, Kansas, United States

• Worked 5 programs, Best Buy, Air Canada, United Airlines, Total and General Motors.• Worked with Salesforce, Microsoft, Slack and Google on a daily basis to complete tasks.• Served as a primary contact to clients, merchants and customers provided timely, accuratecomprehensive responses and resolution to questions and issues regarding supportedprograms, systems process and procedure.• De-escalated challenging customers, clients or merchants and provided exceptionalcustomer support.• Provided insight and feedback during weekly meetings and for client quarterly businessreviews and collaborated with team and leadership to create action plans from feedbackreceived from client to improve program satisfaction.• Trained all new employees on how to use different programs efficiently and how to handledaily task.• Maintained and exceed expectations for metrics and SLA. Such as calls, emails, individualprojects and resolving escalations.

Greater San Diego Area

• Trained new bussers on managing the floor and produced excellent bussers who were strategically placed on busy days in order to effectively handle the rush.• Assisted waiters in the preparation and delivery of food in a timely manner.• Efficiently cleaned and organized tables as needed while rapidly multitasking and managing other needs of the servers in an time effective manner.• Respectfully interacted with customers and proficiently responded to their wants and needs immediately.

San Diego, California, United States

• Helped educate current and potential new clients the benefits of our organic pest controlservices.• Actively listen for opportunities to cross sell and upgrade other services we offer.• Answered incoming calls and emails regarding services, billing and scheduling.• Liaison between clients and technician.• Managed scheduling weekly, monthly and quarterly services.• Managed the technician route to effectively to service as many clients while keeping drivetime low.• Used Pestpac to re-establish relationship with in-active accounts and collected past duebalances.

Greater San Diego Area

• Sold NFL, NBA, MLB & NCAA Licensed Sports novelties items to Distributors, Wholesalers, Team Stores and Retailers. • Identified prospective clients by using business directories, existing clients in CRM, cold calling and referrals and building a rapport. • Contacted existing clients and prospective customers by phone or email to demonstrate products, explain upcoming hot market items, product features, and solicit orders. • Recommended products based on customer needs and interests.• Negotiated pricing and other details as necessary to accomplish sales with established parameters.• Discovered clients purchasing tendencies and cycles. • Worked directly with manufacturer to ensure quality of product while negotiating price of cost to meet customers requirements.• Monitored market conditions, product innovations, and competitor’s products, prices and sales.

Greater San Diego Area

• Ranked in top 4 out 16 agents in Hybrid department for company’s KPI: 6.7CPH, $278 RPH, 57% closing rate, 38% email captures, and averaged 90% on quality assurance. • Proficient with Salesforce, CRM, and Outlook.• Handled inbound calls, targeted outbound prospecting calls, and email while qualifying their needs, sold appropriate products and services.• Provided incredible customer experience by listening attentively and educating customer with features and benefits.• Actively interacted with customers to find opportunities to build a rapport then create an opening to generate revenue by up- selling and cross- selling and closing sales.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. • Worked in multitasking environment while accurately completing and processing orders.

Leawood, Ks

• Top Seller in 2012 & 2013, in 2013 accounted for 32% of company’s sales $2,000,000 in sales.• Rated highest customer satisfaction employee in which speaks to the value and importance put on creating and maintaining client relationship in sales.• Created new sales avenues through up-selling and cross-selling in which was a major contributor in increasing sales for the company 10% in 2013 and 38% in 2012.• Built strong relationship with new and existing customers.• Contributed to help store meet all quotas and sales.

Merriam, Ks

• Provided sales service to all customers in the footwear department.• Coordinated high volume high school and club organization team orders.• Supervised a team of five or more employee for duration of my employment.