•Improved member health outcomes by 20% and reduced healthcare costs by 10% by integrating service techniques and emerging technologies.•Spearheaded development of online tools and AWS-based solutions, boosting member engagement by 25% through targeted digital campaigns.•Optimized evidence-based practices to enhance coaching strategies, achieving a 25% improvement in member health outcomes and ensuring timely project delivery.•Moderated “My Health Chat” for a Fortune 100 company, engaging 20,000+ users and increasing satisfaction scores by 35%.

•Delivered health education and disease management support to 1,000+ individuals, leveraging ITIL-aligned tools and biometric data to achieve a 90% customer satisfaction rate.•Increased health insurance plan utilization by 18% through effective member education, data-driven analysis, and service provider strategy integration.•Boosted health program participation by 25% through targeted wellness campaigns and personalized coaching, ensuring smooth program delivery and service integration.•Applied motivational interviewing and behavior change techniques, reducing member-reported barriers to healthcare habit adoption by 30%.

Communicated and coordinated closely with the Program Director and other supporting agencies to ensure that Objectives are met.• Directed and oversaw the performance of facility staff.• Coordinated and conducted health screenings, health fairs, and health risk assessments.• Conducted new member orientation paperwork and perform fitness screenings/evaluations.• Created newsletters, bulletin boards, flyers, and other promotional items for wellness program.• Lead group fitness classes, to include low impact aerobics, Pilates, circuits, step, cycling, sculpt, core and stretch.• Maintained personnel files, members’ attendance reports, and facility off/on site trainings.• Conducted program training in compliance with HR policies and practices.• Conducted various seminars and presentations about health, fitness, weight management, and disease prevention

Managed daily operations of fitness & wellness program based on company policy/procedures.• Trained, supervised, and evaluated (via performance appraisals) program staff.• Managed annual operating budget for multiple sites.• Designed, advertised, and implemented incentive programs to increase employee participation, employee enrollment / employee retention.• Conducted multi-site health promotion programs.• Lead group fitness classes, to include low impact, circuits, step, cycling, sculpt, core and stretch.• Administered fitness assessments and prescribed exercise prescriptions, based on ACSM guidelines • Organized and maintained membership records for over 1000 employees.• Educated employees via seminars and presentations about various health conditions and disease prevention.