Ricky Patel Email & Phone Number

Pointe-Claire, Qc, Ca

• Recognized and addressed client needs, providing tailoredsolutions with discretion in handling private information.• Effectively addressed and resolved customer problems, followingprotocols and escalating non-standard actions as needed.• Enriched knowledge of the financial industry through training andconversations.• Developed strong personal connections with clients.• Recognized as one of the top Customer Experience Associates,achieving the highest sales pace for four consecutive quarters atTD Bank

Montreal, Quebec, Canada

• Played a crucial remote role in the launch of a new plane line ( Global 7500 )• Extracted and visualized data, communicating with various departments through daily remote meetings to track progress.• Enhanced collaboration in virtual teams and adapted to new software.• Excelled in data management and enriched communication skills.• Demonstrated strong time management skills in a dynamic remote work environment.

Dorval, Quebec, Canada

• Served thousands of clients refining skills in customer analysis, effective communication, andproblem-solving.• Developed adaptability, teamwork, and time management through cross-departmental work.• Led the successful launch of online orders during COVID-19, surpassing in-store profits

-During COVID-19, led a team to manage the surge in online orders as our store was deemed essential.-Organized the layout and processes to efficiently handle the increased online sales, surpassing in-store sales for the first time.-Planned and implemented strategies to ensure timely order fulfillment.

-Led a team of gardeners in managing and selling plants.-Oversaw the security and management of earth bags.-Managed the layout and organization of the garden section.

Bachelor Of Commerce - Bcom, Business Technology Management

Business/Commerce, General

Activities and Societies: Jira, Confluence, Scrum, Economics, Finance, Project Management, Data Science, Programming