Ricky Plunk, Mba, Lssbb Email & Phone Number

Aberdeen, Gb

Dublin, Ie

• Lead Value Stream Mapping efforts for Commercial Simplification across Geo Zones worldwide, identifyingareas of waste and defects in order processing and fulfillment, including developing evaluation frameworkfor value stream mapping• Designed a plan to analyzing and reviewing various CRM systems and rating against existing system• Reviewing CRM abilities with VSM results to devise a future plan for changes and ongoing simplification ofcommercial processes / operations• Identified areas of waste and devising plan for 25 - 50% improvement in fulfillment• Vetting and onboarding of Systems Integrator for design of new eCommerce site.• Lead kickoff sessions between SI and functions such as Marketing, Finance, IT, Manufacturing,Procurement and Fulfillment.• Collaborated with Manufacturing and Procurement in selection of product offering• Lead data collection to obtain cost, pricing, weights & measures, images and product descriptions.• Tracked financials and timelines to meet targets and maintain scope at 100% compliance.

Olathe, Kansas, Us

Indianapolis, Indiana, Us

· Selected to build a solid customer base and grow margin to bring the Service Branch into a state of profitability.· Duties include customer sales calls, quotations, project management for Houston, New Orleans, Lake Charles, Austin, and San Antonio.· Exceeding Sales Targets every year, taking new equipment branch sales from $600k (2018) to $2.2M (2021)· Sales Margin expansion to 35%· Negotiated and sold a $1M Swing Operator order setting a company record.· Successfully marketed our brand to Houston Airport Systems and sold a large remodel project that had been specified for our competitor. Subsequently our brand is now a standard for HAS, the Service Branch performs all service work at Bush International Airport and now securing the multi-million dollar FIS expansion with 26 door packages and multiple swing operators valued at $500k. · 2021 Silver Sales Award for top sales performance and increased customer base.

Rock Island, Illinois, Us

· Serving clients in the Greater Houston Market with Financial Planning· Sales and Marketing of Insurance & Investments Products· Retirement Planning

Dallas, Tx, Us

· Recruited to rebuild and manage Project House Operations which consisted of a team of 12 Quotation Specialists and Project Managers across Gulf Coast Region to support the Commercial Sales Team with bid activity and project management of acquired orders.· Reduced invoicing delays from 90 days to immediate upon order fulfillment.· Developed a database of 60,000+ data points to monitor Project House activity such as load volume, hit rate, margins and customer feedback on won / lost opportunities, which supported the Regional Sales Team in the development of a new business strategy.· Invested quality time into interaction with both vendors and customers to develop business relationships and loyalty.· Provided training / coaching to team members focusing on process improvement and excellent customer service techniques while setting and achieving proper goals / strategy for business development.

Boston, Ma, Us

· Recruited to manage large projects for select customers such as Exxon, Chevron, Texas A&M, Texas Children’s Hospital, AT&T.· Projects ranged from $50K to $40M.· Frequent jobsite visits to conduct review and status meetings with customers and contractors.· Managed initial orders, as well as change orders to deliver an average margin increase of 50%· Collaborated with Global Projects Team to execute on multi-phase projects.

Boston, Ma, Us

· Selected by Commercial Operations VP to lead a transition team for the Medium Voltage Switchgear line to move to Houston in an acquisition by Powell Industries.· Developed a short-term (2 years) and long-term (10 years) process flow to seamlessly transfer quotations, order management and customer from GE to the new Powell team.· Promoted future customer relations by leading successful customer visits at the new Powell facility to review the plan and status of the transition.· Represented Commercial Operations in redesign of software applications to automatically capture strategic data during quotation and order entry phases to further ease the strain of the transfer of operations.

Boston, Ma, Us

· $75 million product line.· Duties included contract negotiations, contract management, backlog, invoicing, customer service, new process rollout, customer relationship development and key account management. · Collaborated with Account Managers regarding contract negotiations and product marketing strategies to win strategic customers such as GM, Ford, Nissan, HP, and Wal-Mart.· Product marketing and price negotiation for both domestic and international markets. · Implemented new quotation guidelines for international orders leading to margin expansion of 20 points.· Developed of a new quotation system which reduced quote turnaround from 3 days to 4 hours max. Data was also captured and provided to manufacturing for resource planning purposes.· Developed a cost structure and catalog system for sub product line to achieve zero defects in quotations, resulting in the product becoming profitable for the first time since it was introduced in 1990.· Growth Accelerator Award – July 2006

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business/Managerial Economics

Lean Six Sigma Black Belt

Education record