Ricky Ryan Email & Phone Number

London Area, United Kingdom

- Optimised NSPCC’s Fundraising Operations: Reviewed and enhanced the effectiveness of fundraising fulfillment and supporter engagement processes, ensuring alignment with organisational goals.- Supplier and Contract Management: Evaluated supplier performance, contracts, SLAs, and KPIs to identify gaps and implement improvements that drive efficiency and cost-effectiveness.- Strategic Recommendations: Developed future-focused strategies and solutions to meet NSPCC’s evolving fulfillment requirements, ensuring operational excellence and supporter satisfaction.- Operational Efficiency: Delivered impactful recommendations to maximise efficiency and effectiveness in supporter fulfillment operations, ensuring seamless implementation and long-term success.- Ethical and Sustainable Procurement: Championed ethical and sustainable practices throughout the supply chain, promoting responsible procurement and supporting NSPCC’s values.

United Kingdom

- Led a team of 20+ staff to successfully implement and manage a £6.6 million project.- Developed and implemented standardized operating procedures, resulting in a 30% increase in operational efficiency and £1.8 million in cost savings.- Streamlined supply chain management processes and reduced stock-outs by 77%.- Ensured seamless service transition during a TUPE transfer with zero service interruptions.- Achieved a 95% on-time project completion rate.

Imperial College Hospital Trust (Nhs)

- Orchestrated a supply chain team, reducing operational costs by 15%.- Improved employee engagement and communication channels.- Reduced recurrent incidents by 35% through incident investigations.- Provided senior management with precise KPI data, reducing medical errors by 25%.- Enhanced collaboration with clinical stakeholders by 40%.

London, United Kingdom

- Led a team of 15, achieving a 26% increase in staff productivity.- Increased profitability by 18% and operational efficiency by 33%.- Achieved a 20% growth in customer satisfaction.- Improved sales strategies, resulting in a 23% increase in store revenue.- Reduced stock loss by 7% through streamlined inventory management.

- Investigated and resolved customer complaints by listening to their concerns, identifying root causes, and implementing effective solutions.- Communicated with customers professionally and empathetically to promptly address their complaints.- Collaborated with cross-functional teams to identify and rectify systemic issues causing dissatisfaction.- Maintained records of complaints and resolutions, providing data-driven reports to enhance customer satisfaction.

London, United Kingdom

- Schedule patient transport considering medical needs and appointment times.- Dispatch suitable vehicles and drivers for non-emergency medical transport.- Communicate efficiently with patients, healthcare providers, and staff.- Record patient information, trip details, and special requirements.- Coordinate routes, equipment, and handle unexpected situations.- Ensure compliance with regulations, including healthcare privacy laws.- Provide excellent customer service and resolve transportation issues.- Monitor quality and safety, including vehicle maintenance and training.- Manage budgets and costs related to patient transport services.- Prepare reports on patient volumes and on-time performance.