Ricky Stefano Email & Phone Number

Goodyear, Arizona, United States

2nd grade teaxher

United States

Enrollment representative

Tempe

targets are met• Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers’ wants and needs• Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence• Executes promotions and campaigns designed to increase brand equity and achieve sales objectives• Assists with store opening and closing duties, maintaining proper cash handling metrics Participates in inventory cycle counts• Ensures sales floor remains well merchandised, clean, and visually appealing always.• Participates in workshops, special events, and product demonstrations to drive customer loyalty• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store

Scottsdale, Az

Fanatically obsessed with world domination, StormWind is the only HD Interactive Online IT Training available. Built by pioneers of the industry, our company was designed and inspired by eliminating everything we despised about traditional, boring online and classroom training. Specializing in technologies such as Cisco, Microsoft, and VMware, as well as Cybersecurity courses like CISSP and Ethical Hacker, we live and breathe IT.Our world-renowned instructors are beyond passionate, our team is a tight-knit family, and our company is faith-based and focused on serving the community.We also won Best Place To Work in Phoenix. It's pretty obvious why I work here.

Phoenix, Arizona Area

Hired as a senior manager and performed duties in that capacity prior to moving into an interactive sales role.Consistently meet with students and parents during outside visits to schools to promote the university.Train new staff on CRM, telephone sales skills and methods of persuading students to enroll.Develop unique methods in training staff within an initial pod structure to provide individualized and group instruction prior to placement on the floor, enabling improved skills and knowledge from the point of hire.Retain accountability for hundreds of students enrolled over the past two years, enrolling an average of two to three students per week and following through on continued participation to maintain high retention.Strive to get students back into the university’s programs after leaves based on financial and academic issues.Utilized CRM to locate students for enrollment into night classes and presented information in various areas to improve admissions, generating leads, identifying appropriate schools and cutting costs in lead list purchasing.

Chandler, Az

Provided accurate projections for admissions each month within the criminal justice program and then the nursing program, consistently increasing enrollment numbers and achieving impressive staff retention.Supervised an average of 12 to 17 staff, mentoring for achievement and providing training as needed.Assumed the duties of the director during absences due to excellence in performance and accountability.Developed 10+ admissions representatives into managerial positions, implemented trainings in A/R, including quality conversation training, and engaged in team hiring and recruitment for admissions/managerial staff.Delivered the highest retention rate at the school, increasing enrollment by 15% during a changeover to program specific admissions while continually developing managers and representatives and providing training classes.

Bachelor’S Degree, Marketing

Master’S Degree, Organizational Leadership

Master’S Degree, Criminal Justice And Corrections

Master’S Degree, Business Administration And Management, General

Master’S Degree, Secondary Education And Teaching

Coursework completed.