- Facilitate and lead web-based training programs for customer onboarding and adapt delivery to diverse audiences. - Develop an in-depth understanding of each customer and be able to clearly define their fleet purpose, needs, goals and objectives.- Perform consistent contact with customers to ensure proper implementation of the product, portal/dashboard/reporting configuration and consult on further enhancements in using Geotab products. - Coordinate training sessions to target audiences of the curriculum and update web resources as needed.- Support customers, internal teams and the reseller network by providing assistance when needed for all Geotab and integrated products. - Facilitate customer feedback and follow through.- Utilize and document all interactions in Geotab software systems, including problem resolution and relevant customer information.- Collaborate with retention teams to offer solutions. - Assist with training new staff in the implementation process using Geotab software.- Support Geotab global strategic initiatives.

Reporting to the Vice President of Operations, the Customer Success & Support Specialist is responsible for supporting the product and customer success through customer service, new customer implementation, documentation, success metrics and communicating the technical needs of the product. I provide high-level technical analysis, advice, and support for needs assessment, requirements, content, and application for product maintenance and development. In addition, I coordinate and oversee systems development, implementation, support and maintenance of the product through technical management and close communication with various departments, including Operations and Development.As part of a small start up company, my duties can be varied, but some specific responsibilities include:- Creating, implementing and maintaining processes and systems to ensure customer success throughout the customer lifecycle.- Frontlining all customer facing operations, including answering customer questions, initiating meetings as needed and prioritizing customer requests.- New customer implementation, including leading meetings, training and managing the rollout timeline.- Organizing customer feedback by fielding new feature requests and bugs and communicating software needs between customers and developers.- Managing the product from the view of customers and support, working closely with developers to communicate, prioritize and track internal software requirements. - Lead the planning, organization, execution and communication for Custom Thermal Profiles.- Creating success metrics and analyzing system usage. - Maintain a high level of knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.

This position is responsible for assisting the Store Manager in all facets of day-to-day management of the store and supervision of store associates. Ensuring associates are delivering excellent customer service through coaching, training, and development. Support recruitment, interviewing, and hiring of qualified applicants to meet business needs.Other specific responsibilities include:Key Areas Of Responsibility- Supervises the work activities of store team members, FT/PT and Temporary including:- Interviews, hires and trains associates- Providing coaching, training, and talent development to associates ongoing and ensuring great customer service- Write a guest-driven schedule, ensuring coverage and maximizing our ability to serve our guests- Talent Management- Develops saleable inventory plans with the Store Manager to maintain proper levels to meet customer demand. Plans for special sales and promotions. Schedules regular appointments to meet with school representatives or other personnel to ensure sales optimization for campus activity. Manages the visual presentation of the store to create an exciting shopping environment for customers.- May work on renovation projects, store reorganizations, new store openings, and store closings. May respond to managerial or Home Office requests for special reports, information, or for help on special projects.- Ensures the safety of company funds, assets, personnel, customers and property and adherence of policies governing the acceptance of credit cards and checks.- Drive operational excellence and profitability through analyzing data, reducing in-store shrink, and ensuring key compliance initiatives are fully executed.- Maintain a hassle free atmosphere driving the Follett culture, which includes resolving all escalated concerns from guests, faculty, vendors, facility-related concerns, and back of house.