Ricky Weeks work email
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Currently a senior level executive with proven strategic and analytical expertise in developing operational solutions for customer care and billing needs. A focused customer advocate with a history of delivering superior results with high performing teams in both regulated and unregulated electric and gas commodity markets. Professional competencies include customer care management, billing and invoicing management, development and delivery of products and services, strong knowledge of electric and gas commodity business, achieving excellence through people, and experience in both managing a third party BPO vendor, as well as delivering BPO services.
Self-Employed
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Independent Operations And Services ConsultantSelf-Employed Nov 2016 - PresentHouston, Texas Area
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Vice President OperationsHcl America Nov 2013 - PresentDelivery of integrated front and back office operations in multiple countries on a new SAP operating platform for a large North American gas and electric service provider serving over a million residential and small commercial customers. Customer care services delivered include call center, billing, remittance, credit and collections, bill print focusing on an exceptional customer experience. Also provide value added services to include process optimization, reporting analytics, and customer self service enhancements.
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Independent Operations And Services ConsultantIndependent Professional Sep 2011 - Oct 2013Houston, Texas AreaFor a large BPO outsourcing firm, was responsible for leading the development of business requirements for a large North American gas and electric service provider during implementation of a new SAP operating system. Additionally, developed an operating structure across three countries to deliver integrated front and back office services as part of successfully winning a seven year outsourcing contract. Led the engagement to build subcontract relationships to support both people and technology services as part of the outsourced services.
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Vice President, Revenue ManagementTxu Energy Sep 2005 - Aug 2011
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Various Management PositionsReliant Energy Feb 1998 - Sep 2005
Ricky Weeks Skills
Ricky Weeks Education Details
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Finance
Frequently Asked Questions about Ricky Weeks
What company does Ricky Weeks work for?
Ricky Weeks works for Self-Employed
What is Ricky Weeks's role at the current company?
Ricky Weeks's current role is Vice President - Operations.
What is Ricky Weeks's email address?
Ricky Weeks's email address is we****@****ail.com
What is Ricky Weeks's direct phone number?
Ricky Weeks's direct phone number is (844) 820*****
What schools did Ricky Weeks attend?
Ricky Weeks attended Delta State University.
What skills is Ricky Weeks known for?
Ricky Weeks has skills like Business Process Improvement, Executive Management, Utilities, Operational Excellence, Deregulation, Bpo, Change Management, Customer Service, Energy Efficiency, Revenue Management, Billing, Vendor Management.
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