Ricky White Email and Phone Number

Service East Valley customer through job assessment quoting, install, repair, and various services regarding pool needs.

Ensured all membership, fitness, and service functions within the club provide the best member experience, team member environment, and achieve financial success Responsible for the recruitment, hiring, training and development of a diverse, high performance team that delivers on company goals and reflects it values Modeled team expectations by interacting and observing members and team members, checking the details of member experiences, making recommendations, and proactively solving problems Executed against a budget with specified revenue, expense, profit, and headcount amounts, and leads the execution of company programs and policies at the club Provided input and reports monthly results to the CEO and President regarding the club, P&L, staffing, and development Provided consistent accountability for direct reports through training, coaching, conducting planning sessions, and performance reviews

• Developed and effectively communicated strategies to drive sales and profitability• Responsible for managing over 11 million dollars of product inventory, with an annual sales goal of over 40 million dollars• Conducted weekly and monthly reviews of the store’s P&L and monitored all operational expense lines in order to drive profitability• Exercised judgment and discretion alone, and in conjunction with the Store Manager, Department Supervisors, and other Assistant Store Managers, in the day-to-day operations of the store• Ensured quality service to all customers by driving sales and customer service behaviors with all associates• Ensured customer concerns were solved effectively and resolved promptly• Trained and coached associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability• Managed overall claims process as it related to workman’s compensation, general liability, and property damage• Reviewed store shrink performance and supervised shrink mitigation programs throughout the store• Leveraged sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L Management and Markdown controls• Consulted with store leaders on counseling, performance problems, termination decisions, and other associate relations issues in partnership with Human Resources• Participated in the associate selection process by assisting with recruitment, interviews, and recommendation of qualified candidates• Conducted annual and mid-year performance reviews, reviewed individual development plans, and provided performance feedback

Separations Department Manager February 2012 – May 2013• Supervised the administrative separation of over 120 service members with a continuous weekly turnover; active service, medical separation or retirement, and disciplinary separations• Responsible for the ongoing administrative separations of long-term unauthorized absences and desertion status Marines, including the logistics and facilitation of transportation, prisoner releases, confinements, visits, and legal meetingsSenior Training Instructor & Curriculum Development Coordinator May 2009 – January 2012• Evaluated instructors performance, validated instructor requirements, and confirmed instructional hours logged• Conducted curriculum-based instructional courses for entry-level personnel• Responsible for the development, training, and safety of students in the classroom and on the training field• Trained and evaluated students on academic and physical fitness requirements, as required by the courses master lesson file• Supervised the operation and maintenance of military vehicles and equipment, valued at over eight million dollarsBuilding Manager & Light Armored Vehicle Crewman May 2005 – May 2009• Responsible for the grounds and structure management of eight government buildings• Analyzed data and developed reports containing resident information such as occupancy percentages, vacancies, and maintenance requests• Responsible for communication to military base officials on general issues, including health, aesthetics, and living conditions of buildings