Richard Bradley, Mba Email & Phone Number

Denver, Co, Us

Dallas, Tx, Us

Dallas/Fort Worth Area

Leads and drives strategies that improve operations, organizational culture, and volunteer engagement.- Oversees strategic planning, infrastructure management, and technological innovation; leads a team of IT professionals in software application design, development, and implementation, and data management.- Managed a $322K tech budget and a team of five.- Successfully led two pivotal platform transition projects for CCL Community, substantially improving system performance, scalability, and maintainability. The strategic enhancements enriched the platform's features and user experience while expanding the toolkit for chapter organizing. These upgrades resulted in a notable milestone of 1.7 million pageviews in 2023.- Conceived and successfully led the Supporter Engagement Initiative, utilizing data analytics to evaluate and categorize individual and collective engagement. This strategic approach resulted in insights into supporter behavior, fundraising opportunities, and engagement trends.- Led the conception, development, and deployment of the Action Tracker and Engagement Dashboard, innovative data aggregation and quantification applications. These tools facilitated access to near real-time engagement analytics, markedly enhancing the usability for coordinators and group leaders in the field.

Dallas-Fort Worth Metroplex

- Employing an entrepreneurial mindset, initiated and directed strategic growth efforts across Texas, Oklahoma, Mississippi, and Louisiana, achieving a 400% expansion in CCL chapters, from 3 to 15 in just two years. My role involved strengthening community networks, mentoring local leaders and volunteers, and orchestrating regional events and conferences.- Founded Citizens Climate University (CCU), an innovative educational venture by CCL, designed to deliver high-quality training at scale. CCU provides a variety of courses, webinars, and resources, equipping supporters with crucial knowledge and skills. With over 300,000 engagement instances, CCU plays a pivotal role in furthering CCL's grassroots approach.- Conceived and established the Levers of Political Will, CCL's unified strategic framework for mobilizing. The levers are instrumental to streamlining and fostering a cohesive nationwide advocacy strategy.

Dallas, Tx

Liaison and Group Leader- Coordinated advocacy efforts in the Dallas-Ft Worth area, resulting in 31 lobby meetings, six outreach events, 26 published letters to the editor, and 20 chapter meetings.- Served as the CCL Congressional Liaison to TX04.- Collaboratively engaged in the organization and development of other Texas Group Leaders, fostering a team-oriented environment for enhanced regional state effectiveness.Web Developer- Revamped the main CCL website, resulting in an improved user experience and modernized interface.- Recognizing a pivotal need for greater collaboration and advocacy tools, I developed CCL Community, an application that has since become an essential communication, training, and collaboration hub for CCL supporters.

Dallas/Fort Worth Area

Full-time caregiver during family member's illness.

Dallas/Fort Worth Area

Started a web consulting business focused on designing, developing and maintaining WordPress and Drupal content-management systems for emerging businesses and those lacking a robust web presence.- Achieved consistent month-over-month sales and client portfolio growth for the first year.- Developed and implemented SEO, social media, and direct marketing strategies, utilizing blogging, Facebook, Twitter, Google AdWords, Google Webmaster Tools, and email campaigns.

Dallas/Fort Worth Area

Leveraged financial services expertise to create, implement, and measure the effectiveness of short-/long-term business strategies in concert with operations, IT, learning and development, risk, compliance, legal, and executive management.- Managed a team of five QA managers and coordinators auditing adherence to operations’ policy and procedure, KPIs, and compliance with state and federal consumer lending regulations for loan originations and boarding.- Led the change management transition of credit operations to a sales culture, including managing several sub-teams tasked with developing buyers and building relationships through consultative selling. Flagship's strategic initiative increased the average loan yield by 25 bps. - Led a team tasked with enhancing internal communications processes resulting in a 65% improvement in employee survey communication scores. Responsibilities included overseeing the entire communications process, from establishing timelines and deliverables to training, execution and assessment.- Realized annual savings of $285K within a $1.6M departmental budget via automation, outsourcing, and reorganization.

Dallas/Fort Worth Area

- Managed a team of 10 credit officers and funders, overseeing the approval, qualification, or rejection of credit application purchases.- Enhanced client relationships and provided effective coaching, resulting in a 42% increase in sales, from $15 million to $22 million, over a 12-month period.- Performed comprehensive quality assurance audits to evaluate individual compliance with internal policies as well as state and federal regulatory standards.

Las Vegas, Nv

Led the training, coaching, and mentoring of 15 Customer Care Associates, focusing on delivering exceptional service through phone interactions and efficiently resolving customer requests.- Addressed escalated calls and complex inquiries by utilizing strong interpersonal skills, balancing business needs with customer satisfaction.- Instrumental in the strategic transformation of Customer Care from a cost center to a profit center, contributing significantly to a consultative sales initiative that yielded $144M in balance transfers and credit-related product sales in its first year.- Developed and executed test plans for voice-automated projects, including crafting process workflows and conducting User Acceptance Testing (UAT). The project led to a 27% reduction in calls connected to a Customer Care Associate, thereby enhancing operational efficiency.

Las Vegas, Nv

- Assisted customers with setting up, installing, and configuring modems, routers, and other networking equipment.- Resolved connectivity and other technical support issues for individual users.- Worked with other network professionals to diagnose and repair issues related to the ISP's infrastructure, such as server downtimes or network outages.

Montgomery, Alabama

Responsible for managing station mission, station content, and staff.- Programming strategy and content oversight.- Staff management and development.- Audience research and community relations.

Salt Lake City, Ut

- Content development and planning, including show prep, script writing, curating content, and giving feedback.- Technical production, including overseeing live programming, production, and managing equipment.

Masters, Business Administration, 3.5

Strategy and Entrepreneurship Concentration

Information Systems, 3.77

Activities and Societies: Sierra Student Coalition

Bachelors, Communications

Activities and Societies: Pi Kappa Phi fraternity, DJ and sports talk show host at WEGL.