Ricky Casanova Email & Phone Number

Florence, South Carolina, United States

Hampton, Virginia, United States

Manages a 17-store district with an average of 15 associates per store, executing hands-on supervisory strategies that encourage quality customer service, promptly addressing concerns and providing actionable solutions for future mitigation Maintains working knowledge of all marketable products, ensuring discrepancies and issues are addressed promptly including post-resolution follow-upImplements quality control and compliance regulations to ensure stores were executing plans… Show more Manages a 17-store district with an average of 15 associates per store, executing hands-on supervisory strategies that encourage quality customer service, promptly addressing concerns and providing actionable solutions for future mitigation Maintains working knowledge of all marketable products, ensuring discrepancies and issues are addressed promptly including post-resolution follow-upImplements quality control and compliance regulations to ensure stores were executing plans within outlined corporate initiativesDemonstrates an ability to think outside the box, employing hands-on design, retail, and management experience to align growth strategies, performance objectives, and consumer needs to support business optimization and maximum profitabilityResponsible for human resource functions including overseeing payroll operations, accounts payable, conflict resolution, and employee relations Show less

Virginia Beach, Virginia, United States

Led district-wide teams of up to 78 employees across five stores, providing leadership and guidance designed to boost productivity, improve customer service, and drive salesDirected merchandising operations including product selection, sales targets, promotions, and marketingAssessed merchandising and marketing needs for stores, managing inventory flow, monitoring levels, and working with staff to design an aesthetically pleasing displayMonitored district-wide sales… Show more Led district-wide teams of up to 78 employees across five stores, providing leadership and guidance designed to boost productivity, improve customer service, and drive salesDirected merchandising operations including product selection, sales targets, promotions, and marketingAssessed merchandising and marketing needs for stores, managing inventory flow, monitoring levels, and working with staff to design an aesthetically pleasing displayMonitored district-wide sales trends, implementing plans for maximizing revenue and exceeding goals Show less

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

Managed staffing and training efforts, ensuring the clear and concise dissemination of information surrounding service delivery, customer management, and performance standardsRecognized for exceptional service and customer care -- landing an award as the top store in Voice of the Customer scoring Worked in collaboration with cross-functional marketing and merchandising teams in the development of weekly sales, promotions, and pricing specials that increase store… Show more Managed staffing and training efforts, ensuring the clear and concise dissemination of information surrounding service delivery, customer management, and performance standardsRecognized for exceptional service and customer care -- landing an award as the top store in Voice of the Customer scoring Worked in collaboration with cross-functional marketing and merchandising teams in the development of weekly sales, promotions, and pricing specials that increase store trafficCoordinated Holiday Food Drive, working with community partners to garner $4K worth of donations Show less

Virginia Beach, Virginia, United States

Contributed to increased engagement and a more positive work culture by identifying the needs of both personnel and their departments to support cross-functional collaboration and communication between leadership and team membersPromoted internally to a flagship store after only six months as a result of superior management, team engagement, and operational oversight, revealing a strong work ethic, an ability to collaborate, and an ability to think outside the box when solving problems… Show more Contributed to increased engagement and a more positive work culture by identifying the needs of both personnel and their departments to support cross-functional collaboration and communication between leadership and team membersPromoted internally to a flagship store after only six months as a result of superior management, team engagement, and operational oversight, revealing a strong work ethic, an ability to collaborate, and an ability to think outside the box when solving problems and serving customers Show less

Bachelor Of Science - Bs, Business

Associate Of Science - As, Business Administration

Executive Development Program